Sales Support Representative - Residential Builder

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

Are you hands-on, customer-focused, and ready to grow your career? Whether you have experience in the trades or are looking to break into the industry, Ferguson is hiring Sales Support Representatives who are ready to help customers, solve problems, and learn the business from the ground up.

Schedule: 40 hours per week, Monday-Friday 9am-5pm

Responsibilities
Work together with Sales associates to support customer needs by determining the best products and solutions.
Help improve customer satisfaction by ensuring accuracy and timely processing of orders and quotations
Coordinate deliveries on behalf of customers.
Apply approved processes and procedures where necessary to resolve vendor concerns timely and efficiently
Answer sales calls for general information, addressing and resolving customer concerns or questions.
Ability to effectively use customer relationship management (CRM) system, SalesForce and phone system.
Qualifications
1-3 years of sales and/or customer service experience is preferred.
Experience in plumbing, HVAC, or other trades is a plus
Exhibit strong skills for sales, including the ability to upsell.
Strong attention to detail, demonstrated integrity and professionalism
Proven track record of responding quickly to customer needs and ability to make decisions in a timely manner.
Ability to react well in a fast-paced environment & follow through on commitments.
Highly motivated and customer service oriented mentality with ability to build relationships is a plus.
General digital literacy including Microsoft Office.
Ability to quickly learn product knowledge and processes.
At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!