Senior Collections Associate

About Bluevine

Bluevine is transforming small business banking with innovative solutions like checking, lending, and credit—all tailored to help entrepreneurs thrive. With best-in-class technology, advanced security, and a deep understanding of the small business community, we’re empowering entrepreneurs to grow with confidence.

Backed by leading investors like Lightspeed Venture Partners, Menlo Ventures, 83North, and Citi Ventures, we’ve been supporting SMBs since 2013, serving over 750,000 customers nationwide and growing a dynamic global team of 500 people. Our mission? To fuel small businesses with the financial tools they need to succeed.

At Bluevine, you’ll be part of a collaborative, fast-paced team that’s reshaping the future of banking. Ready to make an impact?

About the Role

As a Senior Collections Associate at Bluevine, you will spearhead efforts to reduce losses and drive repayment on client accounts.

We’re building a world-class team focused on helping small businesses access the working capital they need to sustain and grow their operations. If you’re eager to join a small, nimble team in an exciting and fast-growing space, Bluevine is the place for you.

What You’ll Do

• Partner with Risk and Account Management teams to locate, notify, and collect from clients.
• Manage, train, and develop a team of Collections Associates to meet and exceed performance goals.
• Serve as the point of escalation for complex account resolution scenarios and provide hands-on support when needed.
• Monitor daily team operations and KPIs, identifying trends and delivering insights to improve collection strategies and customer outcomes.
• Develop and implement comprehensive workout plans to maximize repayment.
• Partner with the Legal department and external counsel to create and execute strategies that maximize available leverage.
• Review delinquent client hardship requests in accordance with company policies and procedures.
• Approve settlement terms with agency partners that maximize recovery rates and time value of money.

What We Look For

• 5+ years of collections experience, preferably in a B2B environment
• Strong decision-making and problem-solving skills
• Steady under pressure; maintains composure in ambiguous or unfamiliar situations
• Self-motivated with a positive mindset
• Highly dependable and organized in fast-paced or high-pressure situations
• Values feedback and actively supports team ideas
• Customer service experience is a plus
• Salesforce experience is a plus

New Hire Base Salary Range: $65,840 - $79,040. New Hire On-Target Earnings (i.e. Base Salary plus Commissions if achieved) Range: $82,300 - $98,800.

Benefits & Perks (US Based ONLY)

• Excellent health coverage and life insurance benefits
• 401K with an immediate 3% company match
• PTO, Company Holidays, and Flexible Holidays
• Company-sponsored Mental Health Benefits, including 1:1 therapy
• Over $1,000 annually for a wellness benefit of your choice
• Monthly WFH stipend
• Generous, paid parental leave covering up to 20 weeks of leave for birthing parents and up to 12 weeks of leave for all other parents
• Access to financial coaches and education sessions
• Weekly catered lunches and fully stocked kitchen pantries
• Community-based volunteering opportunities

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