Manager of Services

Job Description

Job Description

A well-established nonprofit organization is seeking an experienced Manager of Services to provide leadership and oversight of residential and independent living programs. This individual will be responsible for ensuring high-quality service delivery, regulatory compliance, participant satisfaction, staff development, and operational excellence across multiple community-based programs.

Key Responsibilities:

• Provide leadership and oversight of independent living and residential support services.
• Ensure all programs operate in compliance with state regulations, agency policies, and individual service plans.
• Oversee participant admissions, transitions, and ongoing service delivery.
• Manage and develop a team of managers and direct support professionals.
• Ensure staffing levels appropriately support participant needs and program requirements.
• Foster positive relationships with families, guardians, support coordinators, and external stakeholders.
• Collaborate with internal departments, including Human Resources, Facilities, Transportation, and Information Technology, to support program operations.
• Monitor program performance, documentation, reporting, and quality assurance initiatives.
• Participate in audits, inspections, and corrective action planning as needed.
• Oversee budget-related activities, financial transactions, and operational reporting.
• Provide leadership during emergency and crisis situations, including participation in an on-call rotation.

Qualifications:

• Master's degree in Special Education, Human Services, Social Work, Psychology, or a related field with at least five years of leadership experience supporting adults with developmental disabilities; or a Bachelor's degree with seven or more years of related experience.
• Strong knowledge of developmental disability services and applicable state regulations.
• Previous experience managing residential, independent living, or community-based programs.
• Experience supervising and developing staff in a multi-site environment.
• Proficiency with electronic health records and Microsoft Office applications.
• Valid driver's license with a clean driving record.

Desired Skills:

• Strong leadership and team-building abilities.
• Excellent verbal and written communication skills.
• Exceptional organizational and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Commitment to providing high-quality, person-centered services.

This is an excellent opportunity for a mission-driven leader seeking to make a meaningful impact while guiding programs that promote independence, growth, and quality of life for the individuals served.