Clinical Technology Consultant (Pediatrics)

Job Description

Job Description

Company Description

Lingraphica is a mission-driven organization that provides speech-generating devices to help improve communication, speech, and quality of life for people with communication impairments. We look for candidates who enjoy working in a fast-paced, goal-oriented environment, and who share our commitment to helping individuals on their communication journey.

Purpose : The Clinical Technology Consultant is responsible for all clinical support and device training related to the consumer-driven trial process. This is a clinical position that requires working directly with the pediatric population with complex communication needs, support persons, speech-language pathologists (SLPs), and other related professionals to ensure a positive experience. The role entails applying clinical expertise to facilitate decision making in the implementation of AAC. The Clinical Technology Consultant is an integral part of the Consumer Business Team and acts as the voice for our consumers for improvement and change within the Lingraphica organization.

Essential Duties & Responsibilities:

• Provide remote training to pediatrics with complex communication needs and their primary support persons.
• Perform initial consultations to determine course of AAC device trial
• Assist clients in customizing their Lingraphica device, based on their communication needs and preferences.
• Prepare clients for an AAC evaluation
• Provide training to SLPs specific to completing evaluations after a client is trained on Lingraphica speech generating devices (SGDs)
• Attend virtual assessments and provide support to evaluating SLPs.
• Foster relationships with consumers (clients, support persons, SLPs)
• Collaborate with cross functional teams within marketing, sales, funding, and technical support. 
• Participate in weekly team meetings to identify best practices and contribute to ongoing development of processes in consumer business. 
• Ensure documentation of all customer interactions within the company CRM

Other Duties & Responsibilities:

• Participate in Consumer Business Team sales enablement projects and Marketing Department collaborations.
• Be a visible and active member of the Lingraphica team within organizations that participate in the larger communication challenged community
• Help recommend, review, and develop collateral and other clinical materials for marketing and educational purposes
• Serve as the customer voice
• Act as a liaison between consumers and the marketing, benefits, customization, operations teams.
• Exhibit at tradeshows and conferences, as needed
• Assist with collaborations, initiatives, and activities as needed across the business.

Knowledge, Skills & Abilities

• Understanding of the role of the speech-language pathologist in treating and caring for persons with complex communication needs.
• Experience providing training and support to pediatrics with complex communication needs and their primary support persons.
• Exceptional customer service and a willingness to go above and beyond for our customers
• Effective and professional communication skills
• Strong organizational skills and time management skills
• Experience with Lingraphica technologies, including SmallTalk apps, TalkPath Therapy, TalkPath News, Quick Assess, and communication device, strongly preferred
• Proficiency with Zoom and comfort, providing training and support virtually.
• Proficiency with HubSpot, Microsoft Excel/Word, Slack, preferred
• Experience with a Learning Management System (LMS), preferred

Education & Experience

Formal Education:

• Bachelor’s degree, required
• Masters in Speech Language Pathology, required
• SLP license, required

Clinical Experience:

• 5 years AAC clinical experience in pediatric speech pathology, required
• Tele-practice experience, preferred

Continuing Education

• Internal compliance of  insurance/reimbursement regulations
• CEUs as needed to retain SLP license
• Awareness of latest advances in AAC industry including new disease states/diagnoses
• and treatment options for patients with aphasia, apraxia and dysarthria

Work Environment & Physical Demands 

Incumbent works from home and is expected to maintain a safe, productive work environment with secure internet access. Must be able to operate a computer and communicate verbally with or without reasonable accommodation.

Travel 

Travel to our Princeton, NJ office is required approximately 2x / year. Occasional travel to national conventions and conferences, within the continental United States

Required hours are M–F, 11 am –7 pm EST or 12 pm –8 pm EST to accommodate west coast clients. Candidate can reside in any geographic location within the United States.

Accommodations  

To perform this job successfully, an individual must be able to perform each essential duty and physical demand satisfactorily. The requirements listed above are representative of the knowledge, skills, and/or abilities and physical demands required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

Lingraphica and Pay Transparency

At Lingraphica, we are committed to fair and equitable compensation practices. The starting salary for this position is $70,600 - $80,500 per year. We regularly review our compensation structures to ensure they align with industry standards, promote fairness, and support career growth. In addition to competitive base pay, we offer a comprehensive benefits package and a commitment to fostering an inclusive and supportive workplace. We encourage open conversations about compensation and are dedicated to maintaining transparency throughout the hiring process.

• Paid Time Off (sick, personal, and vacation)
• Paid Company Holidays
• 401(k) Retirement Plan and Contribution
• Medical/Dental/Vision benefits with FSA, HSA, & Dependent care options
• Employer Paid Life Insurance
• Voluntary benefits such as Short- and Long-Term Disability, Critical Illness, Hospital Indemnity and AD & D insurance
• Stipends for health and wellness, home office setup and professional development
• Paid Family Leave
• Annual bonus program
• Annual merit increases
• Year-Round Flex Friday’s
• Discounts on travel, entertainment, home/pet/car insurance

To learn more about Lingraphica, visit: To learn more about our benefits offerings, click here!

This Organization Participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Este empleador participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE. UU.