Lead Measure & Install Professional

Title: Lead Measure & Install Professional

Location: Paramus, NJ

About the Shade Store

At The Shade Store, we have handcrafted the finest Shades, Blinds, and Drapery for 75 years. We believe designing beautiful custom window treatments should be an effortless experience, so we offer outstanding services to help our customers every step of the way, from inspiration to installation. We are always looking for friendly, passionate people to help us deliver the finest custom window treatment experience to our customers. Our team is growing and expanding, and there has never been a more exciting time to be part of it.

Why Work at the Shade Store

We set out to create a company culture that is enjoyable, rewarding, and where there is continuous upward mobility and growth opportunity. If you work hard, give the company your all, use good judgment, and have a positive attitude – then the sky is the limit. In return, there are numerous perks and benefits including:

• Competitive base wage, plus commission, plus guaranteed Full-Time hours and Over Time available
• Medical, Dental and Vision benefits
• A personal company vehicle is provided to you along with gas & other expenses covered.
• $50 per month cell phone reimbursement
• Our HQ team handles all scheduling and customer communication, so you don’t have to worry!
• 15 days PTO with additional 6 paid Holidays
• 401k Available and we match up to 4% of your contributions
• $100k Life Insurance & Short-Term Disability Coverage provided at no charge

Position Responsibilities

• Become an expert in using The Shade Store’s Measure + Install techniques and software systems to ensure accuracy and efficiency of every appointment
• Provide our customers with world class experience throughout each measure and install appointment
• Become an expert in using The Shade Store’s Measure + Install techniques and software systems to ensure accuracy and efficiency of every appointment
• Provide our customers with world class experience throughout each measure and install appointment
• Dedicates a significant portion of time to overseeing escalations and carrying out specialty, complex and HVO jobs.
• Guide and mentor a team of M+I Professionals, taking the lead in fostering a culture of excellence to consistently enhance the customer experience
• Performs in the field observations for the assigned regional pros for all service types
• Performs MWS audits for the assigned regional pros to ensure consistency and accuracy
• Perform complex in-home measurements and installations of our custom window treatment product lines; primarily roller/solar shades, Roman shades and drapery, as well as wooden blinds and more
• Perform motorization installation and programming techniques (particularly via Lutron) with complex motorized products
• Complete specialty, complex and HVO jobs and ensure customers are comfortable in utilizing the product before leaving the job site
• Demonstrate proficiency in utilizing personal judgment and initiative to devise real-time solutions for challenges and obstacles encountered in the field.
• Provide support to fellow M+I Professionals by assisting with troubleshooting efforts.
• Partner closely with our local Design Consultants to ensure our customers have a seamless end-to-end experience
• Communicate and partner regularly with the Headquarters Measure & Install support teams while in the field and on-site
• Stay up to date with TSS procedures, regulations and standards

Requirements

• High School degree or equivalent
• Experience in carpentry, custom installation or a transferable skilled trade required
• Significant experience with the use of a common hand, and power tools including but not limited to power drill, impact driver and level
• Experience with multiple types of fasteners, anchors and drill bits
• Proven ability and experience accurately measuring within 1/8” with manual and laser measurers
• Significant customer service and in-home service experience is preferred
• Strong spoken and written communications skills
• Punctual, reliable and possesses a great work ethic and the highest level of integrity
• A strong understanding of basic to advanced technology with computers, mobile devices and tablets
• Active driver’s license and insurable
• Ability to lift a minimum of 55 pounds and climb up and down ladders up to 26’ in height

The Shade Store offer is contingent upon:

• Proof of legal authorization to work in the United States for The Shade Store, which will be confirmed by E-Verify within three business days of your hire date
• The Shade Store provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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