Client Services Associate
We are looking for a critical thinker and proactive Client Service Associate that shares our dedication to quality and our genuine concern for the comfort and dignity of our clients. Position Types Available: Full-Time, In Office/Hybrid
Client Service Associate responsibilities include:
- Coordinates and schedules referrals for new and existing home care services.
- Provides continuity of care in coordinating referrals.
- Communicates to each caregiver all pertinent information regarding client care.
- Keeps caregiver calendars and client information accurate and current.
- Communicates to the departmental Director all pertinent information regarding client/caregiver issues.
- Routinely interact with personnel such as clients, family members, and care managers to facilitate home care services.
- Exhibit an eagerness to work in a team-based environment, while taking independent responsibility for all referrals received.
- Accept changes in duties or new assignments with a positive attitude in a fast-paced environment.
- Work with a sense of urgency while maintaining a high level of detail.
- Use language that consistently reflects a thorough understanding of the home care industry.
- High School Diploma or GED required; college degree is preferred.
- Previous experience in recruiting, scheduling, or sales preferred.
- Strong computer skills with proficient knowledge of Microsoft Word, Outlook, and Excel required.
- Must possess strong interpersonal and customer service skills.
- Must be able to solve complex problems and function effectively in a fast-paced work environment.
- Ability to read, write and communicate in English.
- Bilingual (Spanish/English) preferred.
- A supportive and collaborative work environment.
- Opportunity to Join a Rapidly Growing, Fast-Paced Organization!
- Comprehensive benefits package, including health, dental, and vision insurance.
- Generous Paid Time Off
- 401K
- A chance to make a meaningful impact in the lives of children and families.
- Full-Time, In Office: $50,000.00 - $65,000.00
- Quarterly bonuses
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