Part-Time Training Center Administrator - Southern New Jersey
- Manage scheduling communications, incoming and outgoing phone or email conversations – focus on filing instructor lesson schedules and event schedules.
- Update client records in ASSA Client Relationship Management system.
- Manage incoming inquiries and customer service issues and escalate accordingly.
- Collaborate with GM’s for daily activity and focus areas for the training center.
- Oversee calendar management: add staff availability, coordinate systems correspondence to customers, maximize training center room schedule, and block out training centers for future practices, programs, special events, etc.
- Maintain customer lists (customer data and reports) as needed for targeted outreach.
- Participate in weekly meetings: individual and department meetings on reporting, ongoing training, language development, customer concerns, and system improvements.
- Create and disseminate reports as assigned by the general manager.
- Work with corporate staff to support training of new employees on ASSA systems, processes, policies, and best practices.
- Assist in Accounts Receivables, payment plan structures, and processing or payments.
- Provide an excellent experience through friendly and courteous customer service to parents and players.
- Other duties as assigned.
- High school diploma preferred
- Sales or front desk experience preferred
- Customer-oriented
- Problem-solving capabilities, able to keep on task until resolution
- Strong work ethic
- Excellent communication skills
- Positive, energetic attitude
- Strong desire to succeed
- Team-oriented
- Must be able to lift 25 lbs.
- Must be able to stand for long periods of time (3+ hours)
- Flexibility to work on weekends, if necessary
- Must be able to be on feet for extended periods of time
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