Driver Manager

Job Description

Job Description

Driver Manager (DM)

Position Overview

Hermann Transportation is seeking a highly organized, proactive, and experienced Driver Manager (DM) to support our asset-based trucking operation in New Jersey. This position plays a critical role in driver engagement, operational execution, on-time performance, and customer service delivery.

The ideal candidate understands the operational realities of trucking, driver hours-of-service (HOS), appointment-based freight, and the importance of maintaining strong driver relationships in a high-energy, fast-paced environment.

This role requires strong system proficiency, including experience with McLeod software , and the ability to adapt as we transition our telematics platform from OmniTracs to Samsara.

Key Responsibilities

• Manage a fleet of assigned drivers to ensure safe, compliant, and efficient operations
• Oversee dispatch execution, driver scheduling, and load assignment in coordination with planners
• Monitor driver HOS, availability, and performance using McLeod and telematics systems
• Proactively address service issues, delays, and breakdowns to protect customer commitments
• Maintain daily communication with drivers regarding load details, appointment times, and expectations
• Support driver retention and engagement through consistent follow-up and relationship-building
• Ensure accurate and timely load updates within McLeod
• Review and manage driver logs and compliance requirements
• Coordinate closely with CSRs, Planners, and Maintenance to ensure seamless freight movement
• Assist drivers with onboarding and integration into company systems

Systems & Technology Requirements

• Proficiency in McLeod software is required
• Experience with telematics systems, specifically:
  • Familiarity with OmniTracs
  • Ability to adapt and support transition to Samsara platform
• Comfortable managing load tracking, driver communication, and reporting through digital platforms
• Strong working knowledge of Microsoft Outlook and Excel

Required Qualifications

• 3+ years of experience in trucking operations or driver management
• Strong understanding of dispatch processes and HOS regulations
• Knowledge of appointment-based freight and time-sensitive deliveries
• Experience managing multiple drivers simultaneously in a fast-paced environment
• Strong communication and conflict resolution skills
• Self-motivated and able to prioritize without constant supervision
• Ability to perform effectively in a high-pressure operations setting

Preferred Qualifications

• Experience in an asset-based carrier environment
• Background in driver retention and engagement strategies
• Working knowledge of DOT compliance requirements
• Experience implementing or transitioning telematics systems

Work Environment

Hermann Transportation operates in a high-energy, service-driven environment where attention to detail and urgency matter. The Driver Manager role requires:

• Strong multitasking ability
• Professional composure under stress
• Clear, direct communication
• Daily collaboration with cross-functional teams
• A hands-on, solutions-oriented mindset

This position is ideal for someone who thrives in operations, enjoys supporting drivers, and understands that every decision impacts service performance.