Application Support/Help Desk Intern

Job Description

Job Description

Purpose of Role:

We are seeking a motivated individual to join our dynamic IT Helpdesk team. This part-time position is ideal for students or early-career professionals looking to gain hands-on experience in technical support, systems administration, and cybersecurity tools. You’ll work directly with experienced IT professionals and gain exposure to real-world technology projects in a fast-paced, team-oriented environment. This role requires an in-person commitment, with a flexible Monday through Friday schedule of approximately 16–24 hours per week between 8:00 AM and 6:00 PM. We’re happy to accommodate class schedules or other commitments.

Responsibilities:

• Provide basic technical support for Windows 10/11 desktop users.
• Assist with user account management and troubleshooting in Microsoft 365.
• Help maintain Windows Server environments under supervision.
• Perform basic scripting and automation using Microsoft PowerShell.
• Assist in maintaining and troubleshooting Linux systems.
• Occasionally work with security tools (Kali Linux, Metasploit, Burp Suite).
• Document issues, solutions, and IT processes.

Qualifications:

• Pursuing or recently completed a degree or certification in IT, Computer Science, or a related field.
• Experience with Microsoft Windows 10/11 desktop environments.
• Basic knowledge of PowerShell scripting.
• Hands-on experience with Linux systems (Ubuntu, Kali, etc.).
• Exposure to cybersecurity tools like Metasploit and Burp Suite.
• Familiarity with Microsoft Windows Server and Microsoft 365 admin tools.
• Eagerness to learn and take on new challenges.
• Strong communication and problem-solving skills.
• Able to work independently and as part of a small team.
• Available to work part-time with flexible scheduling.

Compensation & Benefits: This position offers an hourly rate of $17.00 to $22.00, commensurate with experience and qualifications. Final compensation will be determined based on factors such as experience, skills, and qualifications. Part-time employees are eligible for PTO, sick leave, holiday pay, bereavement leave, 401(k), and Employee Assistance Program (EAP). The posted salary range reflects the base pay for this position.