Customer Onboarding & Enablement Specialist

The Customer Onboarding & Enablement Specialist ensures a seamless experience for customers submitting statistical data. This role blends customer support, readiness coordination, and process optimization. The ideal candidate is detail-oriented, proactive, and committed to delivering exceptional service and scalable solutions.

Customer Onboarding & Support
• Lead onboarding and implementation of new customers, ensuring timely setup and smooth data submission processes.
• Provide responsive and knowledgeable support via phone, email, and virtual platforms (e.g., Microsoft Teams).
• Develop and maintain a comprehensive onboarding playbook that includes standardized workflows, checklists, FAQs, and troubleshooting guides to ensure consistency and scalability across customer engagements.
• Continuously refine onboarding documentation based on customer feedback, updates to the statistical plan, and internal process improvements.

Customer Relationship Management
• Build and maintain strong relationships with customers to drive satisfaction, retention, and growth.
• Act as a trusted resource, understanding customer needs and aligning solutions accordingly.
• Conduct business reviews and provide recommendations to improve customer experience and performance.

Cross-Functional Collaboration
• Serve as a liaison to internal teams responsible for delivering technical training and deeper education on the statistical plan.
• Ensure the onboarding playbook aligns with statistical plan requirements, customer needs, and operational goals through close coordination with relevant internal teams.
• Support the creation and distribution of reports for internal and executive stakeholders.

Process Improvement
• Identify and implement improvements to onboarding and data submission workflows.
• Use tracking and collaboration tools to manage and resolve customer issues efficiently.
• Perform high-level analysis of customer data to identify opportunities for improvement.
• Demonstrate comfort with reviewing customer contracts and interpreting data submission requirements to ensure alignment with onboarding processes.
• Promote operational excellence by reducing cycle time, rework, and inefficiencies.• Bachelor's degree and/or 5+ years of experience in customer onboarding, support, or implementation roles.
• Background in Property and Casualty Insurance a plus.
• Strong communication and presentation skills; able to engage effectively with stakeholders at all levels.
• Proficiency in Microsoft Excel and PowerPoint, and familiarity with SQL and data visualization tools/concepts.
• Self-starter with a proactive, solutions-oriented mindset and strong organizational skills.
• Willingness to travel up to 10% for customer visits and internal meetings.

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About Us
For over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry by delivering value to our clients through expertise and scale. We empower communities and businesses to make better decisions on risk, faster.

At Verisk, you'll have the chance to use your voice and build a rewarding career that's as unique as you are, with work flexibility and the support, coaching, and training you need to succeed.

For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work® for outstanding workplace culture in the US, fourth consecutive year in the UK, Spain, and India, and second consecutive year in Poland. We value learning, caring and results and make inclusivity and diversity a top priority. In addition to our Great Place to Work® Certification, we've been recognized by The Wall Street Journal as one of the Best-Managed Companies and by Forbes as a World's Best Employer and Best Employer for Women, testaments to the value we place on workplace culture.

We're 7,000 people strong. We relentlessly and ethically pursue innovation. And we are looking for people like you to help us translate big data into big ideas. Join us and create an exceptional experience for yourself and a better tomorrow for future generations.

Verisk Businesses

Underwriting Solutions - provides underwriting and rating solutions for auto and property, general liability, and excess and surplus to assess and price risk with speed and precision

Claims Solutions - supports end-to-end claims handling with analytic and automation tools that streamline workflow, improve claims management, and support better customer experiences

Property Estimating Solutions - offers property estimation software and tools for professionals in estimating all phases of building and repair to make day-to-day workflows the most efficient

Extreme Event Solutions - provides risk modeling solutions to help individuals, businesses, and society become more resilient to extreme events.

Specialty Business Solutions - provides an integrated suite of software for full end-to-end management of insurance and reinsurance business, helping companies manage their businesses through efficiency, flexibility, and data governance

Marketing Solutions - delivers data and insights to improve the reach, timing,relevance, and compliance of every consumer engagement

Life Insurance Solutions - offers end-to-end, data insight-driven core capabilities for carriers, distribution, and direct customers across the entire policy lifecycle of life and annuities for both individual and group.

Verisk Maplecroft - provides intelligence on sustainability, resilience, and ESG, helping people, business, and societies become stronger

Verisk Analytics is an equal opportunity employer.

All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability. Verisk's minimum hiring age is 18 except in countries with a higher age limit subject to applicable law.

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