Arcade Merchandising Manager

Job Description

Job Description

Meet Showboat

Showboat Resort, an Atlantic City icon, has been rejuvenated into the premier travel destination for family friendly vacations and experiences. Showboat Resort is conveniently located on the Atlantic City boardwalk just feet away from the Atlantic Ocean. The resort features a beautifully renovated pet friendly hotel featuring 852 rooms, including walk-out balcony suites; 100,000 square feet of flexible meeting space; the world's largest arcade spread throughout the property which includes a 45,000 square foot indoor raceway. The newly open ISLAND Waterpark, a state of the art all year-round resort highlight is the largest indoor beachfront waterpark in the world, featuring 120,000 square feet housing 11 waterslides, a one-of-a-kind slide island, surf simulator, an indoor boardwalk, Paradise adult island and much more.

The true fun and excitement of the Showboat Resort is its employees. Joining our team means immersing yourself in an environment that thrives on teamwork, mutual support, and a shared position for delivering exceptional guest experiences to make Showboat Resort Atlantic City's destination of choice. You will have the opportunity to collaborate with colleagues from each exciting area of the resort so that you will contribute to a dynamic and exciting work environment that continuously exceeds guests' expectations. Join us and let's work together to make Showboat resort the premier choice for families and fun seekers looking for unforgettable experiences.

Showboat Core Values

Demonstrates Showboats core values in the performance of position responsibilities:

• Friendly Focused – we are committed to creating a fun environment that embraces families and children of all ages.
• Kindness Focused – we demonstrate kindness in everything we do, seeking to uplift and support all of those around us.
• Team Spirit – we foster a respectful workplace where team members work together to exceed our guest's expectations.
• Hearts the Serve – we are driven by a passion to bring joy and happiness to the guests that we serve.
• Take Ownership – we take full responsibility for our actions and the resulting outcomes, embracing personal accountability.

Run the Prize Wall

As Arcade Merchandising Manager, you’ll keep our arcade looking sharp, stocked, and guest-ready—so every win feels extra satisfying. You’ll guide daily merchandising and inventory flow, keep displays on-brand, and make smart, quick calls to protect the guest experience and the numbers.

Required qualifications/skills:

• Must be 18 years of age or older
• Ability to read, write, speak, and understand English
• Strong leadership, decision-making, and conflict-resolution skills
• Inventory management and basic financial tracking experience
• Ability to multitask in a fast-paced environment
• Excellent customer service and communication skills
• Active, hands-on MOD role requiring continuous floor presence
• Work flexible schedule including nights, weekends, and/or holidays as needed
• High School diploma/GED or equivalent education
• Previous experience in arcade management, amusement operations, or retail merchandising
• Demonstrated ability to act as sole MOD when assigned
• Bilingual preferred, but not required

Duties and Responsibilities

Arcade Operations & Management:

• Serve as Manager on Duty (MOD) for the full duration of scheduled shift
• Maintain continuous oversight of arcade operations, staff performance, and guest experience while on duty
• Open and close the arcade according to company procedures
• Supervise, train, schedule, and coach arcade staff
• Enforce company policies, safety procedures and guest service standards
• Handle guest concerns, incidents, and escalated service issues promptly and professionally
• Monitor game performance and coordinate maintenance and repairs
• Ensure compliance with all local regulations and company policies

Merchandising & Redemption Management:

• Manage all prize and redemption merchandise inventory
• Order, receive, price, and display prizes to maximize appeal and redemption value
• Maintain organized prize rooms and redemption counters
• Track inventory levels, shrinkage, and usage trends
• Conduct regular inventory counts and reconcile discrepancies
• Create visually appealing prize displays that drive player engagement
• Ensure prizes are age-appropriate, safe, and aligned with brand standards

Financial & Administrative:

• Monitor redemption costs and maintain target prize cost percentages
• Handle cash control, ticket counts, and point/ticket balances
• Prepare inventory and operational reports as required
• Assist with budgeting, audits, and cost-control initiatives

Guest Experience & Sales Support:

• Actively lead the floor as MOD during peak and non-peak hours
• Promote arcade programs, specials, and events
• Support birthday parties, group events, and special promotions
• Ensure games, redemption counters, and floor areas are adequately staffed

Performs other related duties as assigned by Management.

Ready to make the arcade shine? Apply today.