Peer Recovery Specialist Manager

Job Description

Job Description

The PRS Manager will be responsible for oversight, performance, and operations of peer recovery department. PRS Manager will supervise PRS supervisors and ensure quality of peer support delivered to clients of Victory Bay.

Tasks & Responsibilities

A. Essential Duties

• Provide feedback to senior management on potential process improvement needs
• Ensure processes are being followed within the department, and ensuring any new processes are implemented
• Manage, mentor, provide direct supervision, and support to the PRS Supervisors
• Conduct regular team meetings and individual supervision with the PRS supervisors
• Clinical Liaison for client emergent issues
• Client Intervention Specialist
• Training and development of Peer Recovery Specialists
• Ensure that staff are meeting expectations and goals of the department
• Ensure compliance with all legal and regulatory requirements related to Dignity Hall
• Conduct and send Weekly Reports
• On-Call/After-Hours Phone coverage and availability, as needed
• · Hire and train new employees based on departmental needs
• · Complete various projects, which may require reviewing and analyzing information, identifying problems, recommending solutions, and completing reports.
• Handle escalated issues
• · Respond to client feedback in timely manner and work to implement solutions that improve client experience
• · Administer Urine Analysis and breathalyzers as needed

B. Additional Duties

• · Assists and covers other staff when necessary to maintain high productivity and efficiency in the department.
• · As the company continues to grow, additional responsibilities that are essential for the department to be successful will be assigned accordingly.

C. Interpersonal Relations

• Create Meaningful Connections: Demonstrates ability to function effectively as a part of team. Uses outstanding oral and written communication with employees at all levels of the business for support and sharing of information.
• Take Accountability: Take constructive feedback and prevent discourse among our peers.
• Live in the Solution: Critically thinking should be the solution when problems arise. Having the ability to accepts constructive criticism well in an open and non-defensive manner.
• Be Professional: Wear business casual attire (please see dress code policy).

Competencies

1. Adaptability
2. Customer Service
3. Decision Making
4. Dependability
5. Ethics
6. Interpersonal Skills
7. Job Knowledge
8. Conflict Management
9. Organization Skills
10. Productivity
11. Self Development
12. Teamwork

Performance Standards & Measurement

1. Compliance with essential and incidental duties; compliance with company policies and procedures.
2. Compliance with state and federal laws and regulations applicable to the business.

Key Performance Indicators

1. Housing AMA percentage
2. Group attendance
3. Employee attrition
4. Housing client satisfaction

Equipment, Tools & Machines

• Use of computer, telephone, and other office equipment such as a printer and fax.
• Use of company network and email domain.

Working Conditions

• Air conditioned and well-illuminated office environment and outdoor environment.
• May have several responsibilities at once. Interaction with other is constant and can be interruptive.
• Work may be stressful at times due to high level workflow.
• Availability to work flexible hours including weekends, holidays, and evenings as is required to comply with the purpose of the job and accommodate client needs.
• · Participates in educational training, orientations, or compliance programs as needed to maintain competency.
• If you must leave your employment with our company, we request employee’s to give us at least 30 days resignation notice in writing.

Demands

• · Enthusiastic self-starter operating with sustained energy and showing great initiative.
• · Comfort working with a diverse base of support, including members, employers, providers, colleagues, community leaders, volunteers, non-profit organizations, vendors, etc.
• · Excellent interpersonal and communication skills, including ability to read, write, spell in English legibly and without excessive grammatical or communication errors.
• · Talk and hear both by person and by telephone; ability to speak clearly and effectively using proper grammar before patients, employees and business partners, among others.
• · Excellent organizational skills.
• · Accepts constructive criticism well in an open and non-defensive manner.
• · Ability to manage conflicting priorities. Ability to maintain a positive work ethic and a congenial attitude in the face of a high-pressure environment.
• · Ability to function independently and with flexibility.
• · Ability to work under pressure, handle multiple tasks and interruptions.
• · Occasional lifting of moderately heavy office supplies; ability to lift supplies for community events, trade shows, conferences, and other marketing opportunities applicable to the organization; ability to lift, push or pull up to 25lbs.
• · Ability to sit, stand, or walk for extended periods of time.
• · Must have strong computer skills to meet Microsoft Office and Electronic Health Record software requirements.

Qualifications

Experience:

• 1-3 years’ experience working in a clinical setting with individuals diagnosed with a substance use disorder
• Supervisory experience within Peer Recovery department

Certifications:

• Current CPR Certification, preferred
• Narcan Certified, preferred