Front Desk Representative

Job Description

Job Description

Benefits/Perks

• Full-time / Part-time
• Flexible Schedule - hours vary depending on Center Needs
• Great work-life balance
• Entry - Level Position
• Ongoing training

Job Summary
We are seeking a professional and detail-oriented, friendly and service-oriented Front Desk Representative to join our team at our medical spa. This role serves as the first point of contact for clients, ensuring a welcoming environment and a top-quality experience. Responsibilities include managing front desk operations, supporting client relations, maintaining organization and cleanliness, and assisting management with administrative tasks. As a Front Desk Representative, you will be the first point of contact for our clients. You will greet customers as they arrive, book appointments, answer phone calls, and collect payment information. The ideal candidate has a cheerful disposition, excellent communication, and computer skills, and is capable of multitasking.

Responsibilities

• Greet customers as they arrive and provide an excellent customer experience
• Answer phone calls, responds to emails, and schedule appointments
• Assist clients with paperwork, including consent forms, ensure all consent forms are signed, filed, and maintained accurately
• Maintain a clean and inviting environment
• Provide general customer service and attend to the needs of customers throughout their services
• Process client payments and manage follow-up scheduling
• Utilize scheduling software (GlossGenius or Vagaro preferred)
• Monitor and update inventory; communicate low stock to management
• Maintain organization and cleanliness of the center, including towels, supplies, and garbage disposal
• Assist with morning preparation (coffee, supplies, treatment rooms) and closing reset procedures
• Complete tasks assigned by the Administrative Coordinator or Manager in a timely and accurate manner

Qualifications

• High school diploma or equivalent required: Two or more years of experience as a receptionist or similar role, estetics is preferred
• Excellent communication skills and interpersonal skills with a commitment to customer service
• Strong work ethic and positive attitude
• Familiar with computers and scheduling software, such as GlossGenius or Vagaro (preferred)
• Proficiency with Microsoft Word, Google Docs, Google Sheets, and other office technology
• Excellent organizational skills with attention to detail
• Excellent multi-tasking skills and manage time effectively in a fast-paced environment
• Knowledge of esthetics/spa services (preferred)
• Customer service experience (preferred)
• Bilingual : English / Spanish (preferred)

Work Environment

• Supportive and collaborative team culture
• Professional spa/med spa setting with daily client interaction
• Commitment to client satisfaction, organization, and efficiency