Supervisor, Inside Sales

Site: Mass General Brigham Health Plan Holding Company Inc.

Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Responsible for leading a team of inside sales representatives who engage potential prospects via phone to educate and enroll into our Government Programs (DSNP -Senior Care Options and One Care or Medicare Advantage) plans. The supervisor will ensure that the team meets or exceeds sales targets adheres to regulatory requirements and provides excellent customer service throughout the sales process. The supervisor will partner with the manager on a number of growth and retention strategies and activities. This role combines leadership strategic oversight and a proficient understanding of state and federal rules and regulations around Medicaid and Medicare.

Essential Functions
-Conduct regular one-on-one meetings call monitoring and performance reviews with sales reps to provide feedback and coaching.
-Monitor and track individual and team sales performance ensuring targets are met or exceeded.
-Foster a positive and high-performance team culture promoting collaboration accountability and continuous improvement.
-Provide ongoing training and development to new and existing inside sales reps.
-Ensure accurate and up-to-date customer records in the CRM system with proper follow-up and documentation.
-Ensure that all sales activities and processes align with company policies procedures and compliance requirements.
-Track key performance indicators (KPIs) and adjust tactics to improve sales conversion rates.
-Use sales data to identify areas for improvement and recommend adjustments to sales strategies.

Qualifications

Education

• Bachelors Degree (experience can be substituted for degree) preferred

Experience

• At least 5-7 years of experience in sales healthcare or insurance with a focus on Government Markets required
• At least 3-5 years of Contact Center Experience required
• At least 1-2 years of management experience required

Knowledge Skills and Abilities

• Familiarity with relevant healthcare regulations including Health Insurance Portability and Accountability Act to ensure compliance and maintain patient confidentiality.
• Familiarity with call center software customer relationship management systems and other relevant tools used in a call center environment.
• Familiarity with the healthcare industry hospital operations and medical terminology is important for effectively understanding and addressing customer inquiries.
• Ability to motivate and inspire staff to provide exceptional customer service while maintaining productivity and efficiency.
• Proficient problem-solving skills to handle escalated or challenging customer interactions effectively.
• Dedication to providing exceptional customer service and ensuring a positive experience for patients visitors and other stakeholders.

Additional Job Details (if applicable)

Working Conditions

• This is a remote role that can be done from most US states

Remote Type

Remote

Work Location

399 Revolution Drive

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$78000.00 - $113453.60/Annual

Grade

7

At Mass General Brigham we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive and any offer extended will take into account your skills relevant experience if applicable education certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however it does not encompass all elements contributing to your total compensation addition to competitive base pay we offer comprehensive benefits career advancement opportunities differentials premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

Mass General Brigham Health Plan Holding Company Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religious creed national origin sex age gender identity disability sexual orientation military service genetic information and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973 the Vietnam Veterans Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990 applicants who require accommodation in the job application process may contact Human Resources at .

Mass General Brigham Competency Framework

At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.

Required Experience:

Manager