Resource Specialist

Job Title: Specialist

Location: Mobile Health

Department Name: MH Northern Operations

Req #: 0000231858

Status: Hourly

Shift: Day

Pay Range: $24.00 - $28.84 per hour

Pay Transparency:

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Job Overview:

The Resource Specialist supports the operational readiness of the EMS Division by ensuring adequate staffing, schedule accuracy, and timely communication with field personnel and leadership. This role works closely with regional leaders to review staffing needs, fill open shifts, manage payroll entries, and provide essential reporting to support efficient and effective delivery of EMS services.

Qualifications:

Required:

• High School Diploma
• One year of experience in customer service, administrative, or EMS role

Preferred:

• Bachelor's Degree
• 3 years of experience in related fields

Essential Functions:

• Review daily, weekly, and long-range schedules in coordination with regional leadership to ensure adequate staffing coverage.
• Proactively identify vacant, peak-demand, and hard-to-fill shifts—including holidays and other critical dates—and communicate these needs to leadership.
• Contact employees directly to fill open or urgent staffing needs using established communication channels.
• Track and follow up on pending shift confirmations, schedule changes, or employee availability updates
• Collaborate with supervisors, managers, and schedulers to align staffing with operational priorities and service demands.
• Provide timely updates on staffing challenges, trends, and potential shortages.
• Assist in communicating schedule changes, coverage requirements, and expectations to field staff.
• Prepare and distribute regular and ad-hoc staffing and scheduling reports for leadership review.
• Highlight trends such as high-demand periods, holiday staffing issues, and recurring coverage gaps
• Maintain organized records of staffing activities, shift fills, and scheduling patterns.

• Enter, review, and validate payroll-related information to ensure accurate and timely compensation for field personnel.
• Correct or escalate discrepancies in payroll hours, shift coding, or schedule data.
• Support administrative tasks related to scheduling, workforce management systems, and documentation
• Provide feedback and recommendations to improve scheduling workflows and staffing efficiency.
• Assist with identifying opportunities for process enhancements, technology improvements, or communication strategies that support seamless operations.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits and Perks:

At RWJBarnabas Health, our employees are at the heart of everything we do. Driven by our Total Wellbeing promise, our market-competitive offerings include comprehensive benefits and resources to support our employees’ physical, emotional, financial, personal, career, and community wellbeing. These benefits and resources include, but are not limited to:

• Paid Time Off including Vacation, Holidays, and Sick Time
• Retirement Plans
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Disability and Life Insurance
• Paid Parental Leave
• Tuition Reimbursement
• Student Loan Planning Support
• Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Community and Volunteer Opportunities
• Discounts Through our Partners such as NJ Devils, NJ PAC, and Verizon
• ….and more!

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered,high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey—whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Equal Opportunity Employer

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

RWJBarnabas Health is an Equal Opportunity Employer