Customer Care Rep (3pm - 11pm)
Job Description
Job Description
Growing company looking to add a Temporary Customer Care Representative to their outstanding service team! This is a great opportunity to get in on the ground floor, with room for growth to leader positions. This role is based out of Mount Laurel, NJ and is a great opportunity for healthcare workers that want to change to an office environment. If you’re outgoing, motivated, and excited about joining an innovative company, apply today!
Responsibilities:- Answer a high volume of inbound calls, also performing outbound follow up calls
- Monitoring an email and chat inbox
- Entering accounts and notification changes
- Tracking/troubleshooting non-compliant patients/lead reversal, etc.
- Troubleshooting for potential monitor replacements
- Notifying practice of any delay/interruption in service or early discharge
- Informing billing of cancelled studies
- Handling any complaints and ensure the proper follow-up is completed
- Properly documenting patient records
- Help in developing efficiencies and new protocol for clinical admin department
- Processing report requests
Requirements:
- High School diploma or equivalent
- Demonstrated Customer service experience
- Strong communication and interpersonal skills
- Strong leadership abilities
- Comfortable with new technology
- Must have reliable transportation to get to and from Mt. Laurel, New Jersey
Note: Qualified candidates will be contacted within 2 business days of application. If an applicant does not meet the above criteria, we will keep your resume on file for future opportunities and may contact you for further discussion.
43922
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