Resident Coordinator

Job Description

Job Description

RPM Development is a dynamic place to work – staff are asked to be professional, collaborative, and think critically while working towards a shared mission of providing safe, clean, affordable housing to people and families across the State of New Jersey. RPM supports their staff with competitive compensation and excellent benefits including paid holidays (10 days/year) and time-off (starting at 15 days/year), 401k program with company match, health care including dental and vision coverage, summer hours from Memorial to Labor Day, ongoing training opportunities, company paid life insurance policy, and a wellness program. RPM Development is an equal opportunity employer who values diversity in all forms – we welcome your application to join our team.

RPM Development offers unparalleled benefits for all staff including:

• Competitive Pay based on experience
• 10 paid holidays, 15 days paid time off in the first year that increase based on years of service
• 401k match dollar-for-dollar for up to 6% of your salary and potential profit sharing
• Health Insurance with 90%+ of premiums paid by RPM
• Dental, Vision, & Life Insurance paid 100% by RPM
• Opportunities for Internal Advancement

The Resident Coordinator (“RC”) will act as the first point of contact responsible for the general management of incoming inquiries for all potential and current residents. The RC will assist current residents with entering maintenance work orders and completing the annual recertifications/renewals and applicants requesting assistance with processing their pre and new applications.

The RC will demonstrate professional presentation and provide excellent customer service to residents thus encouraging long-term tenancy. The RC will demonstrate this same high level of customer service to all particularly with RPM’s staff and many housing partners.

Duties and Responsibilities include but are not limited to:

• Greet and assist visitors while handling incoming calls, e-mails and checking phone messages.
• Assist residents and applicants with setting up and completing all tasks in Rent Café including leasing applications and work orders.
• Ensure proper follow-up with resident after work order completion.
• Build inquiry lists for lease-ups prior to lease commencement
• Assist the Property Managers and Assistant Property Managers with all general management of their assigned communities including working with vendors and the maintenance teams.
• Maintain orderly file rooms; replace move-out file with new resident file, purge expired applications and declined applications in-line with RPM’s Information Privacy and Security Program
• Practice exceptional customer service, professionalism and safe work practices daily
• Professional communication and appearance to always be adhered too.
• Partner and work closely with all departments within RPM Development Group
• Work beyond the narrow and specific job responsibilities to advance the goals of the company.

Relationships and Contacts:

Reports to: Senior Property Manager

Supervises: N/A

Required Education and Experience:

• High School Diploma required/College degree preferred/APM a plus.
• Excellent interpersonal skills with good sales and customer service skills.
• Excellent verbal and written communication skills.
• Detail-oriented and organized.
• Technology literacy and a solid understanding of operating software, Yardi experience preferred.
• Bi-lingual a plus.

Working Conditions:

• Ability to work periodic flexible hours is required.
• Ability to work at property locations within or near transitional neighborhoods
• Ability to climb stairs, take elevators, bend, squat, reach overhead and lift up to 25 pounds at times.

EOE

At RPM Development Group, our goal is to create high-quality affordable housing. Throughout our history this has meant developing residential communities that are affordable and serve as environments for residents and their families to thrive. Our company takes great pride in creating housing that is attractively designed, skillfully built, and well-managed. Sustainable building is one of the core values that guides our work. When affordable housing is done well, we believe that it can serve as a transformational resource for residents and a source of beauty and vibrancy for surrounding communities.

Company Description

At RPM Development Group, our goal is to create high-quality affordable housing. Throughout our history this has meant developing residential communities that are affordable and serve as environments for residents and their families to thrive. Our company takes great pride in creating housing that is attractively designed, skillfully built, and well-managed. Sustainable building is one of the core values that guides our work. When affordable housing is done well, we believe that it can serve as a transformational resource for residents and a source of beauty and vibrancy for surrounding communities.