Customer Success Manager/ Representative

Company Description

We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories around the world.

Job Description

We are looking for an experienced Customer Success Manager to join SGS DIGICOMPLY in North America to lead our clients' onboardings, project implementations and renewals. You'll play a key role in completing the pre and post-sales lifecycle for SGS DIGICOMPLY’s portfolio of customers, serving as an advocate for each customer and accelerating the expansion of SGS DIGICOMPLY within each account.

Job responsibilities:

• Provide customer and account management support (answering tickets) in a technical setting
• Use product expertise and industry knowledge to engage with a diverse range of customers
• Serve as the trusted point of contact for SGS DIGICOMPLY’S customers throughout the lifecycle, beginning from the point of sale and extending through on-boarding, business reviews, project success, and renewals.
• Ability to understand customer requirements and feed those to the Sales and Product teams to deepen penetration of the SGS DIGICOMPLY solution within the customer environment
• Maintain great technical knowledge of the SGS DIGICOMPLY product and guide our clients through the most relevant features and functionalities for their specific business needs
• Collaborate with the Account executives, Support and software development to ensure a smooth transition of ongoing client management

Qualifications

• 3-4 years of Customer Success experience in a SaaS company / Regulatory consulting
• Strong analytical and technical skills (Regulatory and food safety knowledge) with an attention to detail
• Excellent communication skills: utilized with our clients, as well as delivering effective feedback to your peers and management.
• Accustomed to working effectively both independently and as a team player in a fast-paced start-up environment with members located across the world

• Strong leadership skills

Additional Information

All your information will be kept confidential according to EEO guidelines.