Eye Care Assistant/Technician

Job Description

Job Description

Provision Eyecare is the premier, full-service destination for high quality eye care and eyewear.

The Eye Care Assistant/Technician ensures all patients receive the highest quality care, provides a lasting impression for patients coming into our offices, and makes a difference in the lives of patients we serve. This is especially important in a medical environment where people may be apprehensive about health issues. Must be able to multitask and respond to the needs of the patients, doctors and other staff efficiently and calmly. You should be very reliable, organized, and carry a positive attitude as you will be taking care of patients from the moment they walk through our door, and beyond the completion of their visit.

Responsibilities

• Greet patients without delay
• Promptly answer or handle queries in a friendly and courteous manner
• Explain all required paperwork, tests, products and services while being sensitive to patient health information
• Maintain charts
• Perform prescreening to prepare the patient for the doctor.
• Show patience and courtesy to indecisive or difficult customers and patients
• Review prescriptions and/or patient information carefully; identify special needs, consulting with Optician, Managing Doctor or Management when necessary
• Perform work accurately and thoroughly despite time pressure and customer volume
• Obtain the patient's reason for visit, health and family histories; review and record medications, obtain and record testing measurements and frame measurements
• Keep track of supplies and maintain office equipment.
• Demonstrate knowledge of utilizing client insurance benefits, appointment book/scheduling procedures and computer operation/procedures
• Identify situations involving unsatisfied customers and act quickly for resolution
• Handle and file all patient records in an organized and efficient manner in accordance with HIPAA
• Place contact lens orders, process shipments and properly submit invoices for payment
• Operate the POS system terminal inputting customer/patient and prescription information with accuracy and attention to details
• Accurately operate the POS system, when required, collecting proper payment following company security procedures and retaining proper change for a variety of transactions, such as credit cards, layaways, discounts, insurance and coupons
• Explain to customers processing and expected delivery times
• Take pride in the appearance of the store and ensures visual displays are in accordance with Company provided guidelines
• Maintain safe working environment for all associates/patients
• Quickly respond to changes in store promotions or procedures with appropriate staff communications
• Demonstrate excellent product and service knowledge; take initiative to accurately describe the features and benefits of various products or services
• Assist the customer in selecting eyewear that are best suited for their vision, lifestyle and budget
• Performs all pre-examination testing with accuracy and attention to detail; takes the initiative to explain all measurements and answers any questions the patient may have
• Demonstrate clinical and product knowledge, provide coaching and guidance to patients on the care and handling of eyewear and contact lenses
• Responsible for the maintenance and disinfection of medical devices, work stations, work surfaces, and premises
• Provide clinical support to the Optometrist as needed

Skills

• Establish positive patient rapport and build relationships to establish repeat customers that ask for you by name
• Strong written and oral communication skills to exchange information in a team-oriented environment
• Must be proficient in relevant medical terminology and vocabulary
• Excellent attention to detail
• Strong customer service skills
• Knowledge of current fashion trends
• Strong communicator and listener
• Familiarity with cash register, computers and calculators
• Organization skills
• Strong interpersonal skills
• Sales skills
• Strong basic math skills
• Knowledge of office and store merchandise
• Must have previous experience in customer service, retail and/or healthcare

Characteristics

• Punctual
• Responsible
• Reliable
• Pro-active in problem solving
• Self-starting attitude
• Helpful in looking for ways to improve

Must be able to work Saturdays, must be reliable. Our operating hours are Monday through Friday 10am to 7pm, and Saturdays 10am to 6pm.