DIRECTOR, PATIENT SERVICES

Job Description

Job Description

Description:

Zydus Therapeutics is a clinical stage, specialty-focused bio-pharmaceutical company focused on developing transformative treatments to transform lives, starting with rare and serious liver diseases. Our purpose is simple, to empower people with the freedom to live healthier and more fulfilling lives, by unlocking new possibilities in life sciences and providing quality healthcare solutions.

Our lead drug candidate, saroglitazar, is a dual peroxisome proliferator-activated receptor (PPAR) alpha / gamma agonist. Saroglitazar is an investigational treatment which has received Fast Track designation and orphan drug designation from the US Food and Drug Administration (FDA) for the treatment of patients with primary biliary cholangitis (PBC).

As a wholly owned subsidiary of Zydus Lifesciences, our pipeline is fueled by 1,300 researchers who are working with cutting-edge technologies to discover new medicines for tomorrow.

The opportunity to empower people with the freedom to live healthier and more fulfilling lives is what makes a career with Zydus Therapeutics so rewarding. Our team is collaborative, innovative and adaptable. We are action-oriented and strive for excellence in all we do, all underpinned by respect, trust and integrity. We offer a wide variety of competitive benefits, services and support programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives

If you are passionate about helping bring potential life-changing discoveries to patients, then you share our mission.

ROLE SUMMARY

Reporting to the Executive Director of Patient Services & Channel Operations, the Director of Patient Services will serve as the subject matter expert for an integrated patient services platform and overall program, as well as responsible for the business analytics of the daily operational services and performance of the HUB for both saroglitazar and the subsequent Zydus Therapeutics pipeline. This individual will be accountable for supporting the design and build out of comprehensive patient services programs, as well as managing the day to day operations of the patient centric reimbursement/care management (HUB).

This individual will also lead the execution of copay assistance programs, reimbursement support, patient education, adherence program and patient assistance initiatives while ensuring seamless integration with internal and external partners. This role will partner closely with a broad range of cross-functional stakeholders including: Value Access, Medical, Marketing, Sales, Legal, and other relevant teams across the Zydus Lifesciences organization. This role will be pivotal to the success of the Company as the organization transitions into a commercial-stage biopharmaceutical organization.

RESPONSIBILITIES

• Manage day to day patient services operations to ensure key performance metrics are met.
• Leverage the patient journey and available data to optimize patient engagement and adherence
• Define patient services models for new product launches, ensuring readiness at launch and scalability post-launch.
• Manage a patient services program that delivers the highest compliant access for appropriate patients and provides world-class customer service (for both internal and external customers)
• Primary business liaison for external patient services stakeholders such as for commercial financial assistance copay card processor, platform for electronic consent, and patient assistance program (PAP).
• Identify and implement new approaches and technologies to facilitate achievement of group and company objectives
• Provide strategic and tactical input to continuous improvement processes and development in compliance with all applicable laws, regulations and Zydus policies and procedures
• Act as a strategic thinker and lead without authority at times, while collaborating across functional areas in order to drive business forward
• Work directly with field teams (Sales, Market Access) to help educate HCPs and provide potential issue resolution
• Oversee reimbursement support services, including benefits verification, prior authorization, appeals, bridge programs and coverage navigation.
• Monitor and report contract KPIs to ensure product access, data access/aggregation, and product integrity
• Troubleshoot payer-specific reimbursement challenges in partnership with other Market Access teams
• Pull through plans that allow field sales to participate in cross-functional team/projects that enhance business and provide developmental opportunities
• Stay abreast of the changing conditions in market and product portfolio to ensure the all patient service’s activities reflect actual business/organizational needs while meeting the needs of the target audience and maintaining highest quality of service
• Ensure that the patient HUB remains compliant with all applicable laws, regulations, and guidance’s with company policies and procedures.

· Bachelor's Degree required; an advanced degree preferred.

· Minimum 7+ years reimbursement, patients services and HUB program management experience

· 2+ years of Specialty Pharmacy

· Outstanding customer relationships, interpersonal, and communication skills with the established ability to effectively work with diverse audiences and influence cross-functionally

· Deep understanding of reimbursement dynamics, including pharmacy benefit, Medicare Part D, Medicaid, and commercia insurance.

· Strong analytical skills with the proven ability to effectively analyze data to determine trends and inform strategy.

· In-depth understanding of patient access strategies, with a proven track record of successful patient support services for rare disease or specialty drugs.

· Ability to manage multiple priorities, processes, timelines and expectations of multiple stakeholder groups.

· Exhibit high capability at working collaboratively, with the ability to prioritize effectively, addressing short-term needs while maintaining a focus on long-term strategies.

· Financial acumen in review, understanding and managing patient services budget across all programs, including Hub, copay, etc.

TRAVEL REQUIREMENTS

The position will require some domestic travel (up to 30%).