Desktop Support Engineer - Part time

Job title: Desktop Support Engineer Part time

Experience : 7-10 years
Work Arrangement : Remote

Job summary:

We are seeking a skilled Desktop Support Engineer with 7-10 years of experience to join our team. The ideal candidate will provide proactive technical support for desktop systems with a primary focus on deploying laptops for new users and ensuring timely resolution of IT issues. Strong experience with Microsoft Azure is critical for managing and supporting cloud-integrated desktop environments.

Key Responsibilities:

• Deploy configure and set up laptops for new users ensuring seamless onboarding.
• Troubleshoot and resolve hardware software and network issues for desktops and laptops.
• Install configure and maintain operating systems software applications and updates.
• Provide 24/7 on-call support to address and resolve technical issues promptly.
• Manage IT inventory including hardware and software assets.
• Collaborate with global teams to support IT infrastructure during night shift hours.
• Administer and troubleshoot Azure-based desktop virtualization Azure Virtual Desktop and related cloud services.
• Configure and support Azure AD for user authentication and device management.
• Monitor and optimize Azure-based desktop environments for performance and security.
• Document technical issues resolutions and processes for future reference.
• Ensure compliance with organizational IT policies and security standards.
• Perform system upgrades patches and preventive maintenance.
• Support remote desktop tools VPNs Azure Virtual Desktop and enterprise applications.
• Escalate complex issues to higher-level support teams when necessary.

Required Skills and Qualifications:

• 7-10 years of hands-on experience in desktop support or similar IT roles.
• Proven expertise in laptop deployment and user onboarding processes.
• Strong experience with Microsoft Azure including Azure Virtual Desktop Azure AD and cloud-based desktop management.
• Proficiency in Windows and/or macOS environments including troubleshooting and configuration.
• Strong knowledge of hardware components peripherals and networking fundamentals.
• Experience with ticketing systems (e.g. ServiceNow Jira) and ITIL processes.
• Familiarity with Active Directory Office 365 and remote desktop tools.
• Excellent problem-solving skills and ability to work under pressure.
• Strong communication skills to interact with end-users and cross-functional teams.

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Part-time