Customer Integration Specialist

GREAT OPPORTUNITY TO BECOME PART OF THE VITAQUEST FAMILY!

Welcome to Vitaquest International, a leading development and commercialization partner for consumer products in the nutraceutical and functional foods industry. With a rich history spanning over 40 years, Vitaquest offers unparalleled market insights, global reach, and seamless execution in every phase, from concept to shelf. With more than 4,000 customer formulas for over 500 brands across 40 countries, we are committed to delivering exceptional results to our clients.

At Vitaquest, we believe in cultivating a culture of productivity and engagement among our employees through our internal communications plan known as Vitaquest PROUD. We understand that each employee plays an integral role in our organization's growth and success, and we seek individuals who share our passion for innovation and take pride in being part of our company. Join us in shaping the future of the nutraceutical industry and make a meaningful impact on the lives of millions around the world.

Title: Customer Integration Specialist

Department: VQ Solutions

Reports To: Warehouse Manager

Customer Integration Specialist Position Purpose and Objectives

The Customer integration Specialist is essential in supporting client relationships and ensuring a seamless onboarding process for new accounts. This intermediate-level warehouse position is responsible for following up on sales leads, coordinating sales calls, selling VQ Solutions as a service, and onboarding new customers. The role emphasizes delivering high-quality service, managing customer system integration, and leading continuous improvement projects, including module implementation. Strong communication, organizational, and project management skills are crucial for driving client satisfaction and fostering long-term engagement, serving as the primary contact with software as a service (SaaS) providers, and contributing to the organization's growth.

Customer Integration Specialist Essential Job Functions

General:

• Must follow all GMP's and relevant SOP's that apply to the position
• Maintain a clean and safe work environment
• Assist with physical inventory and cycle counts
• May assist in general warehouse duties as required

Customer Service:

• Serve as the primary liaison for clients during onboarding and throughout the client lifecycle, ensuring a professional and seamless experience.
• Maintain comprehensive and accurate documentation of client interactions, project status updates, and account activities in CRM and project management platforms.
• Proactively monitor client satisfaction, address concerns, and identify opportunities to enhance client experience.
• Consistently meet or exceed key performance indicators (KPIs) and service level expectations related to client satisfaction, project delivery, and account retention.

Sales:

• Coordinate with Sales personnel to follow up sales leads
• Schedule and conduct customer sales meetings
• Develop quotes for customers utilizing available tools, and customer-provided information
• Develop presentations for Sales meetings, Quarterly meetings, and for customers
• Provide updates to customers on new capabilities

Onboarding & Integration:

• Lead the end-to-end implementation process for new client accounts, including planning, coordination, and execution of all onboarding activities.
• Develop and manage detailed project plans to track onboarding progress, ensuring milestones and deliverables are met within established timelines.
• Conduct onboarding meetings and training sessions to ensure clients have a thorough understanding of products, services, and operational procedures.
• Create connections with customers' e-commerce platforms
• Data migration of customer data
• Develop profiles in shipping software systems
• Coordinate service tickets with SaaS providers to resolve customer issues and capability requirement gaps
• Provide updates to customers on integration progress

Continuous improvement and support systems implementation:

• Define the need for continuous improvement projects and develop support options
• Provide feedback to internal teams to drive continuous improvement in products, services, and onboarding processes.
• Implement approved modules to increase warehouse capabilities
• Teach others about utilizing available systems and fielding new capabilities
• Monitor and resolve issues the warehouse faces with system utilization
• Develop and measure performance and effectiveness indicators for projects
• Coordinate service tickets and project implementation with SaaS providers

Customer Integration Specialist Knowledge, Skills, and Abilities Required

• Exceptional verbal and written communication skills, with the ability to convey complex information clearly and professionally.
• Demonstrated ability to manage multiple projects and priorities simultaneously within a fast-paced environment.
• Strong organizational skills with meticulous attention to detail and a commitment to accuracy.
• Working knowledge of Microsoft Office products (Outlook, PowerPoint, Excel, Word, etc.)
• Working knowledge of ERP systems
• Working knowledge of e-Commerce platforms
• Working knowledge of middleware, EDI and API
• Working knowledge of shipping software
• Able to stand for long periods of time
• Able to walk, stoop, bend and reach overhead
• Able to work under pressure

Supervisory Responsibility

N/A

Working Conditions

• Fast-paced environment
• Strong interaction with team members, and representatives from other departments
• The office location is in the vicinity of the warehouse

Minimum Qualifications

• Bachelor's degree in business, communications, marketing, or a related field, or equivalent professional experience.
• 3+ years of experience in client service, account management, onboarding, or sales support roles.
• Must be able to lift objects (40 lb. average) 5% of the time

Success Factors

• A client-focused mindset with a proactive approach to identifying solutions and delivering superior service.
• Ability to build and maintain strong, trust-based relationships with clients and internal stakeholders.
• Able to work with minimum supervision
• Work in a safe and efficient manner
• Team Player, self-motivated, well organized
• Gaining and maintaining customer confidence
• Willing to learn and apply new skills
• Attention to detail

Job Type: Full-time

Pay: From $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Referral program
• Vision insurance

Shift:

• 8 hour shift
• Morning shift

Experience:

• ERP systems: 2 years (Preferred)
• Client services: 2 years (Preferred)
• EDI: 2 years (Preferred)
• APIs: 2 years (Preferred)
• CRM software: 2 years (Preferred)

Work Location: In person