Pool Front Desk Receptionist

Job Description

Job Description

Fiddler's Elbow is an exclusive club situated in Bedminster, New Jersey. We proudly offer three championship golf courses, available for play nearly every day of the year, along with award-winning practice facilities both indoors and outdoors. Our sports and leisure complex boasts impressive state-of-the-art aquatic facilities enjoyed by individuals of all ages, as well as tennis, paddle sports, fitness options, and The Cove, a mini club designed for children. Our elegant manor-style clubhouse features both casual and fine dining options, along with the finest banquet facilities in the area for galas, weddings, and social gatherings. With our rich history, stunning grounds, and exceptional amenities, Fiddler's Elbow is truly an inspiring environment and a fantastic place to begin or advance your career!

At Fiddler's Elbow, our mission is not only to, "Enhance the lives of our Members & Guests with WOW moments they can't live without," but to also enhance and enrich the lives of our Fiddler's Family members.

We are looking for a Pool Front Desk Receptionist to join the Fiddler’s Family and share their passion for hospitality with our members, guests, and fellow staff members. Fiddler’s Elbow hosts a wide range of events from comedy shows and concerts to Fourth of July celebrations and New Year’s Eve festivities, our annual FiddleFest Music and Food Festival, Member White-Out Party, golf outings and sporting events. We also host smaller clubs within the Club, such as our beloved Book Club and Cigar Club. Our members host many private events like weddings, social events, and celebrations of life milestones.

The Pool Front Desk Receptionist is responsible for providing a welcoming atmosphere to members and guests upon arrival, managing reservations, billing membership accounts, completing administrative tasks and ensuring a smooth flow of seating and service for Cabana Rentals. They play an essential role in the guest experience, ensuring that each guest is greeted warmly and efficiently.

This position is eligible for a Seasonal Pool Retention Bonus ! To be eligible for the bonus, the employee must:

Begin employment in May, Averages 25+ hours throughout the season AND works through Labor Day

If ALL criteria are met, the employee will receive a $500 retention bonus after Labor Day (standard taxes apply).

Essential Functions:

• Attend pre-function and/or post-function meetings
• Ensure the Opening, Closing and Side-Work Procedures are completed
• Communicate respectfully and professionally to Members, Guests and Colleagues.
• Follow our technology practices, including use of iPads, Credit Card Machines, Computers and the POS system- Club Essentials.
• Keep accurate records of pool usage from our Members, Guests, and Cabana Reservations
• Ensure all required details (e.g., Member name, Member number, guest information) are documented correctly.

• Comply with all Fiddlers Elbow policies, procedures and Aquatic Rules.

• Guide guests to their Cabanas after checking-in, ensuring they have an enjoyable start to their experience.
• Tend to Member/Guest Pool-Related needs including, but not limited to, Getting Fresh Towels, issuing recreational equipment and recording or retrieving items from lost and found.
• Assist with stocking shelves, organizing displays, and ensuring products are well-presented.
• Ensure customers have a positive shopping experience by offering personalized assistance and resolving any concerns.
• Must be knowledgeable of Aquatic services, hours of operation and basic event information.
  1. Able to Answer questions regarding event dates, times, locations, pricing, and registration procedures.
• Organize, file, and maintain both physical and digital records in an efficient manner.
• Process transactions using a POS system, ensuring that all Members, Guests, Cabanas, and Sale items are charged accurately.
• Adhere to company scripts or guidelines when necessary, ensuring consistency in the communication process.
• Draft and send confirmation emails to Members regarding Cabana Bookings or Lost and Found Items.
• Ensure all email communication is clear, professional, and written according to company standards.
• Maintain cleanliness and organization of the Front Desk Area, including breezeway, counters, storage areas, and equipment.
• Assist in other duties such as Cove or Towel Attendant as needed/assigned by Supervisor
• Perform other duties as assigned by Supervisor.

Skills:

• Multi-Tasking
• Organization
• Attention to Detail

Work Styles:

• Responsibility
• Concern for Others
• Integrity

Personality:

• Self-motivated
• Energetic
• Positive

Required Education/Experience:

• High School Graduate

Physical Requirements:

• Must be able to communicate and understand the predominant language of our members and guests.
• Must be able to stack chairs and move tables
• Ability to frequently lift 20 - 25 pounds, occasionally lift upwards of 50 pounds
• Must have use of both hands and arms
• Must be able to stoop, bend, lift and reach
• Must be able to work in a standing position for long periods of time.
• Must be a team player; possess the ability to work well with others

Working Conditions:

• Must be able to work indoor and outdoor environment, day and/or night hours, and weekends and holidays.
• Must be able to work in varying weather conditions

Safety Hazards:

• Outdoor environment, sun, heat, inclement weather

Why join the Fiddler’s Family?

Benefits for ALL staff members:

• Competitive pay
• 2 days off per week   
• Career advancement opportunities within our Club Development and Continuing Education 
• Golf, Paddle/Tennis, and Fitness Privileges
• Paid Sick Leave
• PLUM Benefits 
• Annual Summer and Holiday staff events 
• 401(k) Plan, eligibility after 1 year of employment 

Benefits for Full Time Staff Members also include:

• Comprehensive healthcare, dental and vision package 
• Flexible Spending & Dependent Care Accounts 
• Paid Time Off (Vacation and Holiday) 
• Life insurance