Training Coordinator
Job Description
Job Description
We are looking for a highly organized and motivated Training Coordinator to join our team in Wall New Jersey. In this long-term contract position, you will play a pivotal role in facilitating training initiatives and providing coaching for seasonal benefit counselors. This is a hybrid role, offering a mix of remote work and on-site presence 2-3 days per week.
Responsibilities:
• Conduct instructor-led classroom sessions and individual training to enhance product knowledge and customer service skills for onboarding seasonal benefit counselors.
• Assist call center and field enrollers by leading client knowledge transfers and coordinating testing processes.
• Analyze learning management system reports to identify coaching opportunities and implement improvements.
• Organize and lead both individual and group coaching sessions to ensure skill development.
• Develop comprehensive Benefit Counselor Guides to support the onsite team in their roles.
• Collaborate in the creation and management of e-learning modules within the Learning Management System.
• Maintain clear communication with team members to ensure compliance with training standards.
• Perform additional duties as assigned to support the training program's success.
• Proficiency in delivering presentations using PowerPoint and creating engaging content.• Strong knowledge of Microsoft Office Suite, including Outlook, Teams, Word, Excel, and PowerPoint.
• Familiarity with Learning Management Systems, including course building, assignment tracking, and reporting.
• Experience in call center or customer service environments.
• Background in health and life benefits, with understanding of benefit enrollment platforms such as Workday or Paycom.
• Excellent communication skills with a focus on training and development.
• Ability to manage multiple priorities and adapt to changing needs in a fast-paced environment.
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