Quality Administrative Assistant
Job Responsibilities:
- Print, label, and mail Customer Letters (via FedEx overnight) to customers in the US, noting any returned due to unknown addresses
- Email Customer Letters via known email addresses and track any returned as unknown
- Track and manage acknowledgment forms to confirm receipt and completion of recall instructions using Excel
- Communicate effectively with Customer Service to inform them of products to be returned
- Work with distributors and sales representatives to ensure accuracy and timely responses
- Update and maintain recall tracking spreadsheets, databases, and dashboards to ensure real-time accuracy
- Develop and maintain presentation slide decks summarizing recall status
- Assist in compiling recall documentation for internal reporting and regulatory submissions
Skills:
- Organized
- Microsoft Office experience
- Ability to work independently
- Detail-oriented
- Ability to multitask
- Critical thinking skills
Education/Experience:
- High School Diploma (HSD) / GED required
- At least 2 years of experience in Admin/Office Management
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