Customer Service Rep.
Job Description
Job Description
Duties:
Ensures delivery of excellent customer service through fast and accurate communication and coordinating with other departments to resolve inquiries.
To assist in the resolution of all customer service issues that arise, by addressing them directly where appropriate or direct them to the appropriate department. Issues may be resolved face to face, by telephone, email, fax or mail.
Listens to customer requests, referring to directories to answer questions and provide information.
Suggests and check alternate spellings, locations, and/or listings to customers lacking details or complete information.
Uses and understands technology to properly activate emergency procedures and communicate with responsible staff in the event of an emergency (Fire alarm/Code Red, code blue, elevator malfunction, code amber, etc.)
Keeps records of all actions/inquires placed, received and reported.
Schedules out-patient appointments, after hours or as necessary.
Receives customers inquires and effectively communicate with patients, staff, visitors and others respecting patient information.
Train and/or assist in training of other customer service representatives.
Updates customer services directory information.
Performs administrative duties such as typing, faxing, filing, proofreading and preparing correspondence.
EDUCATION + EXPERIENCE REQUIREMENTS:
High School Diploma or Equivalent
Computer Knowledge, Microsoft Office
Excellent and clear oral and written communication skills
Bilingual (English and Spanish) preferred
Must be willing to work a flexible schedule, including nights, weekends and holidays
Recommended Jobs
Pediatrician - 4077
Pediatrician – 4077 Pediatrician – Join a Premiere MSG! * We are currently seeking a Pediatrician to join a well-established practice with a strong reputation for clinical excellence. New graduat…
Travel Registered Nurse L&D Job
Job Overview TLC Nursing Associates, Inc. is seeking a compassionate and experienced Registered Nurse (RN) – Labor & Delivery (L&D) for travel assignments . This role involves providing speci…
Sales Agent - Remote Role
Join Our Dynamic Sales Team and Build a Career You Love! Are you looking for a career that offers flexibility, growth, and unlimited earning potential, all while being part of a supportive and high…
RBTs for Middle School (Swedesboro, NJ Area)
Kreco is a nationwide organization that specializes in PK-12 world language education. We support language learners of all kinds by connecting schools nationwide to teachers for Spanish, French, Ital…
Civil Design Engineer (2-5 Years Experience)
About the Firm We are a well-established, multidisciplinary engineering and planning firm with over 50 years of experience providing services throughout New Jersey and the surrounding region. The …
Project Manager/Sr. Project Manager
Overview: Posillico is Building for Generations. Posillico is a multi-disciplined and diversified construction company. Along with our Civil /foundation group, Posillico’s business units include W…
Security Officer
Job Description Job Description “It's a great place to work because there is always room for improvement and learning New things.” “Its warm and friendly.” “First of all it gives us good opportu…
Pickleball Coach
SPORTIME owns and operates 17 tennis, pickleball, sports, camp and fitness clubs across NYS, including sites across Long Island, in Westchester, Manhattan and the Capital Region and New Jersey. Severa…
Medical Assistant/Receptionist FT Days Imaging at Jersey City
Job Description Medical Assistant/Receptionist FT Days Imaging at Jersey City Req Id: 64956 Englewood Health, a leading healthcare system comprising Englewood Hospital and t…
Coordinator, Marketing
Red Bull New York (“RBNY”) are one of 30 teams in Major League Soccer (MLS) and one of the league’s ten original charter clubs. Founded in 1996, RBNY has competed in MLS since its inception. RBNY’s F…