Jr. IT Technician

Job Description

Job Description

**** Preferrable applicants within the Morris / Sussex counties***

Job Description

Job Title: Jr. IT Technician

Department: IT Department

Reports to: IT Engineer & IT Director

Effective date January 15, 2024

Summary: Handles initial support requests for the IT Department that need to be handled.

Duties and Responsibilities

• Active directory administration for credential creation, password resets and resolving user profile issues
• Experience with Microsoft 365 Administration (Create /Delete a user, Backup outlook)
• Manage Network: Oversee server rack configuration, patch new cables / ports, manage firewall, web filter, create new connections for phone/ network, crimp ethernet cables, monitor network performance, define network policies, procedures, and uphold security measures
• Troubleshooting of wireless controllers, access points, and end-user Wi-Fi experience
• Serving as the first point of contact for IT support within the organization
• Installing, configuring, and maintaining software and hardware components of computer and network systems
• Installing Network printers and changing parts for label printers
• Checking the CCTV systems and cameras
• Diagnosing and troubleshooting software and hardware issues
• Daily backup for files and folders
• Repairing and replacing damaged computer and network components
• Ensuring the security of client and server computers by installing and upgrading antivirus and firewall software
• Maintaining and updating technical documentation regularly
• Troubleshoot, fix, and repair mobiles, desktop, laptop, and server issues.
• Implement new technologies and provide resources to complete IT projects as needed.
• Assist with the prompt resolution of support service tickets.
• Creating & and maintaining of accounts in the VOIP Telephony system
• Identify computer or network equipment shortages and place orders online.

Qualifications and skills required.

· The ability to work well with others.

· 2 years of experience

· Knowledge of computer operating systems, hardware, and software.

· Office 365

· Microsoft Active Directory /NTFS file sharing

· Analytical thinking skills.

· Knowledge of new technology (Arduino, RFID, Rasbery PI) .

· To be thorough and pay attention to detail.

· Customer service skills.

· Excellent verbal communication skills.

Supervisory Responsibilities

• No supervisory required

Education

• IT Engineering Certificate

• IT Network Science Diploma/Certificate

• Combined IT Certificates/degrees

Physical demands and work environment:

• Frequent seating

• Frequent use of hands, fingers

• Reaching and pulling

• Frequent walking

• Clear vision

• Carrying Computer hardware and servers

Job Description Disclaimer:

The above job description is meant to describe the general responsibilities associated with the position. It is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested.