Print and/or promo products Project Coordinator/CSR
Job Description
Job Description
Benefits:
- 401(k) matching
- Employee discounts
- Health insurance
- Paid time off
- Greet and assist customers in a friendly and professional manner.
- Respond to customer inquiries via phone, email, and in-person.
- Process orders, handle payments, and manage transactions.
- Provide information about products and services, including pricing and availability.
- Resolve customer complaints and issues promptly and efficiently.
- Collaborate with the production team to ensure timely and accurate order fulfillment.
- Maintain a clean and organized work area.
- Assist with administrative tasks as needed.
- MUST be detail oriented.
- Has ability to secure and maintain customers trust and confidence.
- Handles all communications with customers in a professional and respectful manner.
- Strong analytical skills (break projects into steps or sets).
- Excellent writer and verbal skills.
- Experience with Microsoft Word, Power Point, and Excel preferred.
- Ability and willingness to learn new hardware and software techniques.
- Knowledge of printing and prepress requirements a plus.
- Has a proven record of customer service and/or sales.
- Possesses a solid knowledge of POS system and order entry processes.
- Excellent verbal and written communication skills, including grammar, spelling and punctuation.
- Design experience for internet and social media platforms a plus.
- Ability to multi-task, to productively utilize time and equipment. Ability to combine creativity with practical production mentality.
- Health insurance offered.
- Paid time off and holidays
- Simple IRA retirement plan
- Opportunities for career growth and advancement
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