Customer Service Representative

Job Title: Customer Service Representative

Company Overview:
RLS Logistics is a nationally recognized cold chain logistics provider offering LTL and TL transportation, cold storage warehousing, and e-commerce fulfillment services. Since 1968, we’ve been a family-owned business that’s growing rapidly.

"Here at RLS, we are excited about the direction our company is headed, and the main reason is because of our team members. RLS does not make a product; we provide a service. The level of service we offer is a direct reflection of the strength of our team. Our customers trust us to do what we do best, which allows them to focus on their own strengths. The hard work, dedication, and initiative our team members bring to work every day is one of our greatest value propositions."
– Russell Leo

Position Overview:
The Customer Service Representative (CSR) role focuses on customer service responsibilities while supporting shipping and receiving tasks. The CSR ensures total customer satisfaction, manages inbound and outbound shipments, and coordinates appointments and orders with various internal teams.

Key Responsibilities:

• Provide excellent customer service and maintain total customer satisfaction.

• Respond to customer inquiries, process orders, and provide quotes as needed.

• Notify customers of rescheduled appointments and manage all transportation orders.

• Achieve predetermined performance metrics as outlined by the Customer Service Manager.

• Assist with additional duties to support the team as needed.

Job Requirements:

Education:

• High School Diploma or GED required (Bachelor’s degree preferred but not required).

Experience:

• General office skills and the ability to multitask.

• Familiarity with Google Apps and software knowledge preferred.

• Prior customer service or shipping/receiving experience is a plus.

Physical Requirements:

• Light lifting (up to 20 lbs).

• Standing for 2–4 hours.

• Occasional trips to freezer areas (cold storage environment).

Behavioral Requirements:

• Must be humble, eager for growth, and able to think strategically in a fast-paced environment.

Schedule:
Although these are the estimated range of hours, it is important to note that there is NO DEFINED END TIME for this role. We end the day when the work is completed. 

• Hours: Monday – Friday, 8:00 AM – 5:00 PM

Benefits & Work Environment:

• Healthcare (Medical, Dental, Vision)

• Paid Time Off (PTO)

• 401(k) with company match

• Team member recognition awards and educational opportunities

• Challenging, fast-paced environment fostering personal and professional growth

• Business casual office environment

Reports To:
Customer Service Supervisor (no direct reports)

Equal Opportunity Employer (EOE)

Job Type: Full-time