Service Manager

The Service Manager is responsible for providing the delivery of care and services to all youth with absolute respect and unconditional love. The Service Manager must create opportunities for building community amongst young people that is inclusive and affirming, ensuring young people feel welcomed, seen, heard and valued. The Service Manager is responsible for inspiring and motivating youth; by creating an environment which engages youth and gives them voice and choice. The Service Manager is to provide supervision for Youth Engagement Specialists & Youth Engagement Support Staff and ensure the excellent provision of direct, individualized, supportive care to youth who live at Rights of Passage/Asbury Park.

Duties and Responsibilities:

• Coach youth in the development of their success plans. Work with youth to explore current and future opportunities.
• Build a supportive relationship with youth that encourages them to find their voice and connects them to opportunities, experiences and resources that enrich and enhance their lives.
• Ensure that the needs of the youth are always met, prioritizing safety while providing guardrails and maintaining a spirit of flexibility.
• Create learning opportunities which offer youth voice, choice and are adaptive.
• Contribute to a dynamic atmosphere where youth can experience a supportive relationship.
• Find opportunities to engage with youth all in program spaces.
• Participate in success plan meetings as scheduled.
• Document information regarding all client interaction, caseload progress and outside agency contact.
• Complete all related documentation including census, intake, assessments and transition.
• Enter and maintain accurate data in ETO, HMIS as required.
• Ensure compliance with all funding requirements.
• Allocate and document the distribution of petty cash and bus tickets.
• Provide weekly supervision of Youth Engagement Specialists and Youth Engagement Support Staff and demonstrate best practices as provided through The Model Of Care training materials.
• Complete staff’s monthly schedule, ensuring that all shifts are properly covered.
• Conduct daily review of progress notes to ensure the quality of care.
• Maintain and/or establish partnership with other service providers and community agencies.
• Maintain the safety, cleanliness and oversight of the program spaces and property. Report issues in a timely manner.
• Maintain adequate supplies and equipment to carry out the function of the programs.
• Utilizing agency resources which include but are not limited to the vehicles, computers, telephones for agency use only.
• Attend professional development training as assigned.
• Provide on-call coverage on a rotating basis.
• Actively participate in volunteer activities to ensure that programming is appropriate and adds value.
• Collaborate with the volunteer department to enhance programmatic opportunities.
• Attend professional development training as assigned.
• Develop Aftercare plans for youth leaving Rights of Passage to attain identified goals, including safe & stable housing, connection to job training, education, healthcare, mental health services and life skills.
• Supervise and oversee case planning for Independent Living clients in Monmouth County.
• Conduct home visits for youth living in their own apartments.
• Ensure that the needs of youth are always met and that structure with flexibility is maintained.
• Attend CoC and other community meetings when appropriate.
• Maintain and/or establish partnerships with other service providers.
• All other duties as assigned by the Associate Director of Housing
• Required to check and respond to company emails and voicemails daily.
• Assists as needed with fundraising and special events which may be conducted outside the employee’s normal work schedule.
• Work schedule: Monday through Friday, 8am-4pm. Must be flexible to provide adequate supervision and building coverage.

Salary $ 53,962.05

Experience and Skills

• Bachelor’s degree from an accredited college or university in a human service or related field preferred.
• Excellent communication and crisis management skills and the ability to handle physically challenging situations.
• Excellent assessment and judgment capabilities.
• Valid driver’s license with an insurable record.

Benefits: Medical, Dental, Vision, 403B Retirement Plan, Paid Time Off (Vacation, Sick, Personal & Ten Holidays).