Customer Service Representative

We are a leading global medical technology company looking for a detail-oriented International Customer Service & Logistics Coordinator to join our team. If you thrive in a structured environment, love cross-functional teamwork, and have a passion for compliance and customer satisfaction, we want to hear from you!

What You'll Do

• Order & PO Management: Process intercompany orders (EDI/Manual), manage PO confirmations, release order blocks, and handle order maintenance.

• Global Logistics & Compliance: Prepare export documentation (invoices, AWB, COC), coordinate international shipments, and ensure strict adherence to export and IATA dangerous goods regulations.

• Customer & Team Relations: Act as the single point of contact for international partners. Manage returns, credits, and rebills fairly and effectively.

• Proactive Problem Solving: Collaborate with Supply Planning to secure inventory and develop initiatives to improve the customer experience based on survey feedback.

Who You Are

• Experienced: 2+ years of experience in customer service, logistics, or export coordination.

• Detail-Oriented: Skilled at managing routine, manual tasks with high accuracy.

• Reliable Team Player: Excellent time management skills and a proven track record of building positive internal relationships.

salary: $18.55 - $23.55 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School

Responsibilities

 Order entry- Processes Intercompany orders for EDI or Manual orders
 PO Confirmation
 Order Maintenance for Business Rules – dating or splitting the lines
 Release Order Blocks
 Processes Customer returns – credits and rebills
 Prepares and distributes Export documents- invoices, AWB, COC etc..
 Ensues adherence to export regulations and guidelines
 Provides back up to fellow team members
 Performs other duties as needed
 Single point of contact for intercompany shipments
 Provides proactive, accurate communications

Skills

• Representative
• Active Listening

Qualifications

• Years of experience: 2 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.