Experience Guide (Front Desk Associate)
Job Description
Job Description
Benefits:
- An environment where diversity is celebrated
- A positive, empathetic, and supportive team and company
- Team member discounts
- Aesthetically inspiring work environment
- Career growth opportunities
- Competitive compensation + generous commissions
- 401(k) matching
- Bonus based on performance
- Wellness resources
- Ability to work flexible hours, including evenings, weekends, holidays
- **Please list your hours of operations and shift hours
The Experience Guide is responsible for the guest experience, selling enhancements and memberships, maintaining the reception area, and ensuring the seamless daily operations of the boutique. This includes but is not limited to greeting and assisting guests regarding services and products, booking appointments, promoting memberships, customizing the guests massage, and handling payment for services performed. Responsibilities
- Provide top-level service for guests and team members.
- Warmly greet and check in guests.
- Actively drive enhancement, membership, and gift card sales by passionately educating guests about our services, memberships, and retail offerings.
- Accurately and effectively book, edit, and cancel massage appointments.
- Open/close the boutique each day according to standard operating procedures.
- Resolve guest issues.
- Ensure guest areas are maintained to standard.
- Maintain a positive attitude and contribute toward a healthy & happy workplace.
- Collaborate with the leadership team to ensure best practices and foster innovation.
- Sales and service-related experience preferred.
- Ability to be efficient and detail-oriented in a fast-paced environment.
- Must have enthusiasm and possess excellent guest service skills.
- Strong communication skills including actively listening, empathizing, and being the subject matter expert for all things The NOW
- Enjoy working with people and possess a friendly and outgoing personality.
- Possesses problem-solving and troubleshooting skills.
- Must be a team player.
The NOW Massage was designed as an oasis to disconnect from the outside world and reconnect within. The NOW Massages goal is to offer high-quality, customizable massage services without the time commitment and cost of a traditional spa. The NOW Massages interiors have been recognized by the press and influencers for its elevated aesthetic, , The NOW Massage is looking forward to bringing its thoughtfully crafted menu, healing products, and signature design to cities all over the United States. For more information, please visit thenowmassage.com. Company Purpose/Mission
Self-Care is Essential The NOW is designed as a refuge to help you disconnect from the outside world and reconnect within. We are where you go to turn down the noise so you can listen to what your body needs. We say show up for yourself so you can better support others. Relax your body. Reset your soul. Start NOW.
We design our services to be convenient, affordable, and high-quality always. The menu of customizable enhancements makes personalizing your service simple. Company Values
Brand Truths
LIVE IN THE NOW
Be Present. Take time to recharge and reconnect within.
KINDNESS IS MAGIC
Positive energy always. Create a circle of warmth and compassion from welcoming guests to giving back to your community.
CARE FOR THOSE WHO CARE FOR OTHERS
Foster an environment where team members feel valued, recognized, and rewarded.
AUTHENTICITY ALWAYS
Open and transparent communication with our inner circle and guests.
Recommended Jobs
2025 Internship, Fall - RDS Operations
The New York Red Bulls are one of 30 teams in Major League Soccer (MLS). RBNY, one of the ten charter clubs of MLS, have competed in the league since its founding in 1996. The Red Bulls play home mat…
Certified Workday HCM lead with Absence or Time Tracking modules (Remote)
Hi, Hope you are doing well Please find the job description given below and let me know your interest. Position: Workday HCM lead (Remote) Location: 100% Remote Dur…
Hybrid Senior Associate Level Privacy Law
Hybrid Law Firm Senior Associate Privacy Salary Range of 150K-210K Plus Yearly Bonus Offered Excellent compensation package plus benefits Bergen County, New Jersey A nationally recognized…
Executive Director-Privacy Program Strategy and Governance
Job Description Join our Firmwide Privacy Office as a Senior VP or Executive Director, where you'll play a pivotal role in shaping privacy strategies that align with business goals and regulatory …
Leasing Agent
Our client is seeking a highly motivated, results-driven Leasing Agent to join our team at a luxury lease-up propertyin New Jersey. This is an exciting opportunity to be part of a dynamic team r…
Dermatology Physician - Dermatologist
Dermatologist - Manahawkin, NJ Job#16711925 Dermatology Physician Job Opportunity in Southern New Jersey Full-time or part-time opportunities available for a skilled dermatologist. Join a wel…
Substitute School Nurse
Job Description Job Description Ocean Academy, in Bayville, NJ, is a small therapeutic school that offers educational services to students that need a more structured, nurturing environment to re…
Commercialization Planner (12 mo contracted role) - Hybrid Role
Job Description Job Description Lassonde Pappas & Co. is a US Leader in beverage manufacturing dedicated to our team members, customers and consumers satisfaction. We remain committed to our sma…
Dental Receptionist
Seeking part time Front Desk Dental Receptionist for our priviate friendly, growing, professional general dental practice in Wayne, NJ. Responsibilities include greeting and scheduling patients, che…
AV Event Technician
Role: AV Event Technician Location: Weehawken, New Jersey Salary: $50,000 - $60,000 (depending on experience), plus benefits including: health, vision/dental insurance; disability, vacation, si…