Customer Service Representative

Job Title: Customer Service Representative


Location: Lakewood, NJ


Type: Contract To Hire


Compensation: $25.00 - $27.00


Contractor Work Model: Onsite – Hybrid


Hours: 9 am to 5 pm / Monday - Friday

Responsibilities

• Handle inbound calls from COBRA members, employers, HR contacts, and brokers with a strong focus on clear and patient phone support
• Assist callers with COBRA notices, elections, payments, coverage questions, portal access, and general account information
• Respond to incoming email inquiries accurately and in a timely manner
• Perform accurate data entry for COBRA enrollments, terminations, changes, payments, and related updates
• Carefully review entries against source documents to avoid errors and unnecessary rework
• Document calls, updates, and actions taken in the system with clear and complete notes
• Support open enrollment by helping with increased call volume and walking employees through their COBRA options
• Provide basic phone or screen-share portal demos for new HR contacts, new clients, and employees, including how to access the portal, review COBRA information, read notices, complete elections, and make payments
• Work closely with the COBRA team to resolve issues and keep members informed
• Assist with other COBRA department tasks and projects as needed

• Strong phone skills and a professional, calm manner with callers
• Prior customer service or call center experience required
• COBRA, benefits, insurance, or medical office experience is a plus
• Strong data entry skills with a high level of accuracy and attention to detail
• Comfortable working in multiple computer systems and screens at the same time
• Able to manage heavy call volume during open enrollment and other busy periods
• Comfortable leading short phone or screen-share portal demos for HR contacts, new clients, and employees
• Reliable, organized, and able to follow detailed procedures consistently
• Strong attendance and punctuality

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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