Front Desk

Job Description

Job Description

Front Desk Person

Job Title: Front Desk & Patient Experience Associate

Location: Bedminster, NJ

Employment Type: Hourly

Pay Range: $20/hr - $22/hr

Hours: 8:30-5:30 Mon-Thurs with 1 hour lunch, 8:30-3 Fri, no weekends!

About Us

We are Polished– General & Cosmetic Dentistry, a women-owned and led practice committed to delivering a modern, patient-centered experience. Our mission is to blend clinical excellence with the warmth and hospitality of a boutique setting, creating a space where patients feel genuinely cared for, heard, and confident in their health journey. As part of our founding team, you’ll play a key role in shaping our patient experience and practice culture from the ground up. We’re redefining what it means to go to the dentist—and we’re looking for exceptional teammates to help bring that vision to life.

About the Role

We’re seeking a warm, personable, and highly organized Front Desk & Patient Experience Associate to be the first face and voice patients encounter at our dental practice. This is a vital customer-facing role where you’ll set the tone for each patient’s experience—from a welcoming smile to clear and helpful communication in person and over the phone. If you're a natural people-person with a knack for staying organized in a fast-paced environment, we’d love to meet you.

What You’ll Do

• Greet patients with warmth and professionalism as they arrive

• Answer incoming phone calls and respond to inquiries with a helpful, friendly demeanor

• Schedule and confirm patient appointments using practice management software

• Manage the front office and waiting area to ensure a tidy, comfortable environment

• Collect patient intake forms and ensure accurate data entry

• Handle check-in/check-out processes, including copay collection

• Offer beverages to patients and support a calm, welcoming atmosphere

• Coordinate with dental assistants and doctors to ensure smooth patient flow

• Assist with light administrative tasks such as scanning, filing, and data entry

What We’re Looking For

• 2+ years of experience in a customer-facing or administrative role (medical/dental experience a plus, not required)

• Excellent communication and interpersonal skills

• Comfortable working with scheduling systems and basic office software

• Highly organized and able to multitask in a dynamic setting

• Warm, professional demeanor and a commitment to top-notch patient service

• Punctual, dependable, and team-oriented

What We Offer

• A beautiful, modern practice focused on comfort and patient experience

• A supportive, collaborative team environment

• Opportunities to grow with the practice

• Competitive hourly compensation

• Employee discounts on dental services