Home Delivery Lead

Job Description

Job Description

At Factory Direct Enterprises LLC d/b/a Ashley (FDE), we are committed to "Amazing" our Team Members by supporting their journey toward becoming their best selves. This commitment is reflected in our competitive compensation, benefits, culture, and growth opportunities, all of which align with our vision of being the employer of choice in every community we serve. Join a team honored by Furniture Today as one of the Best Places to Work in Furniture for 2025.

Who We Are:

• #1 Selling Furniture Brand in the World
• #1 Retailer of Furniture and Bedding in the United States

As an industry leader, we offer the best compensation package in the furniture industry, including:

• Competitive Base Salary range between $20 - $22 hourly rate based on qualifications and relevant experience.
• 401(k) Program with a company match.
• Paid Time Off and Holiday Pay, including your birthday.
• Medical, Dental, and Vision Benefits starting as low as $25 a week.
• Referral Bonuses: Earn up to $1,000 for referring qualified candidates for open positions

Our Culture and Team Member Programs: At FDE, we pride ourselves on a culture of recognition and growth. We believe in investing in our team and value their feedback through programs like Employee Surveys. Our Ashley Cares programs highlight our commitment to our team, our guests, and our communities, including:

• Hope to Dream: For every mattress sold, a portion of the proceeds is used to purchase and donate beds to children in need (ages 3-16).
• Give a Day: Every Team Member is encouraged to volunteer for one day per year with an approved organization, and we'll pay you for that day.
• Corporate Chaplains: Providing support in areas such as grief care, hospital visits, marriage and parenting support, aging parents, and stress management.
• Life Resources: Quarterly events supporting Team Members in areas like finances, relationships, health, and wellness.
• Team Member Relief Fund: Offering financial support for unexpected life events.
• SmartDollar: A FREE financial wellness program to help you budget, reduce debt, and save for the future.

The Home Delivery Lead is responsible for ensuring guests and vendors receive high level of support with regards to home damage claims and vendor billing, delivery routing and delivery paperwork.

Essential Functions:

The Home Delivery Lead ensures a seamless experience for guests and vendors by managing home damage claims, vendor billing, delivery routing, and associated paperwork. This role serves as a key point of contact for claims resolution and delivery operations, ensuring accuracy, timeliness, and alignment with FDE Core Values.

Key Responsibilities:

• Receive, review, and respond to Home Damage claims from guests and vendors on a daily basis.

• Upload Home Damage claims into the SharePoint claims folder and track their status throughout the process.

• Process Home Damage claims as Release Forms are received, maintaining clear communication with guests and vendors.

• Ensure the Home Damage program is up-to-date, providing timely notifications to guests during the claims process.

• Complete routing for guest sales orders using PackagAI routing software.

• Collect and review daily Control Forms, calculate relevant data, and enter information into the Vendor billing worksheet.

• Verify accuracy of data against established statistics and perform weekly reconciliations for vendor invoices.

• Respond promptly to inquiries regarding delivery timeframes, Home Damage claims, and vendor invoice issues.

• Ensure all daily delivery manifests are accurate and complete for load-out.

• Maintain thorough and accurate documentation of all transactions and communications.

• Participate in daily huddles, regular staff meetings, and required training sessions.

• Perform additional tasks and duties as assigned in alignment with business needs.

Schedule Expectations

• Full-time, 40 hours per week.

• Schedule determined by business necessity; weekend work (Saturday and Sunday) may be required.

Education & Experience Requirements

• Prior experience in the furniture or home delivery industry preferred.

• High School Diploma or equivalent.

• Strong verbal and written communication skills.

• Basic computer proficiency; ability to quickly learn new systems.

• Excellent organizational, prioritization, and problem-solving skills.

• Ability to work effectively in a team environment.

• Basic mathematical understanding for data entry and reconciliation tasks.