Customer Services Analyst (Remote)
We are looking for talented professionals fluent in Portuguese and English to join a fast-growing international operations partner supporting consumer brands across the US and Europe.
If you thrive in dynamic environments, enjoy solving complex challenges, and want to grow in a global startup context, this opportunity is for you!
What You Will Do
Support clients in their daily questions related to logistics and finance operations.
Analyze PowerBI reports and OMS tools to provide accurate information.
Manage and resolve client tickets within agreed SLAs.
Identify communication gaps and propose improvements.
Collaborate with a network of partners: warehouses, carriers, systems, and freight forwarders.
Guide clients on how to use internal tools effectively.
Fluent in English and Portuguese (written and spoken).
2+ years of experience in Customer Service and/or Supply Chain.
Organized, analytical, detail-oriented, and proactive.
Able to manage multiple priorities in a fast-paced environment.
Curious, tech-oriented, and eager to learn.
Familiarity with logistics operations or retail environments is a plus.
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