IT Service now Technical Manger
Job Description
Responsibilities:
- The Technical Manager is responsible for leading/supporting the technical team, providing technical direction and serving as the ServiceNow Subject Matter Expert (SME).
- Implement new capabilities and improve existing functionality within ServiceNow
- Provide overall thought leadership to this platform from operational excellence perspective.
- Perform ServiceNow implementation tasks including but not limited to: configuration, integration, testing, requirements gathering and solution design
- Work with business users to identify and refine business requirements and workflows
- Develop systems integrations and process automation- fully utilizing the platform s workflow capabilities
- Create reports and dashboards in the ServiceNow platform
- Provide daily supervision and direction to support global staff.
- 7+ years of deep ServiceNow development, configuration and administration experience in a global enterprise environment
- Must have 15 years professional technical experience in the IT industry
- ServiceNow certification(s): System Administration, Application Development, and/or Implementation
- Bachelor s Degree or equivalent combined education and experience
- Strong Knowledge of the ITSM/ ITIL Framework, ServiceNow Licensing
- Strong working knowledge of ServiceNow components such as Service Catalog, Change/Incident/Problem Management, Asset Management, CMDB, Knowledge, Release Management, GRC, SECOPS, PPM etc.
- Excellent knowledge of ServiceNow best practices and ongoing knowledge of latest ServiceNow features
- Ability to communicate effectively with all levels of staff and management both verbally and in writing. Excellent customer service skills
- Ability to manage network MID servers and technology tools
- Ability to think objectively and creatively, focusing not only on details but accurately comprehending the larger issues and interrelationships
- Ability to follow defined procedures to ensure operational excellence, system resiliency and compliance with security policies
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