Dispatch Scheduling Assistant ( Contract)

Job Description

Job Description

We are seeking a Scheduler Assistant to support a busy operations team responsible for coordinating customer scheduling and helping ensure regulatory and service requirements are met.

This role is ideal for someone who enjoys helping customers, has strong communication skills, and can remain calm and professional when handling urgent situations. You'll work closely with internal teams and customers to coordinate appointments, manage scheduling requests, and assist with emergency-related communications when needed.

This is a hybrid opportunity requiring 1–3 days per week onsite at the Green Lane office.

Key Responsibilities

• Make outbound calls to customers regarding appointments and scheduling updates
• Coordinate and confirm service appointments with customers
• Communicate scheduling changes and important service information
• Assist with workload management and scheduling activities
• Handle emergency-related customer calls professionally and efficiently
• Gather and document customer information accurately
• Escalate urgent situations to appropriate teams when necessary
• Maintain accurate records and scheduling documentation
• Provide administrative support to the scheduling and operations team
• Deliver excellent customer service while maintaining professionalism and empathy

QualificationsRequired

• Previous customer service, scheduling, dispatching, call center, or administrative experience
• Strong verbal communication skills
• Comfortable making outbound customer calls throughout the day
• Experience handling urgent or emergency customer situations
• Strong attention to detail and organizational skills
• Ability to multitask in a fast-paced environment
• Basic computer and data entry skills
• Ability to work independently and as part of a team

Preferred

• Experience in scheduling, dispatch, utility, service coordination, or operations support environments
• Experience working with customer management or scheduling software
• Administrative support experience

Ideal Candidate

We're looking for someone who:

• Stays calm and composed during stressful situations
• Has excellent customer service and communication skills
• Can effectively manage customer concerns with empathy and professionalism
• Thinks quickly and makes sound decisions under pressure
• Is highly organized and detail-oriented
• Enjoys helping customers and solving problems
• Can prioritize tasks and adapt to changing priorities

Key Skills

• Customer Service
• Scheduling Coordination
• Outbound Calling
• Emergency Call Handling
• Problem Solving
• Administrative Support
• Data Entry
• Appointment Scheduling
• Communication Skills
• Time Management

Benefits

• Competitive hourly pay
• Hybrid work schedule
• Opportunity for contract extension based on performance
• Professional work environment
• Valuable experience supporting a critical operations team
• Training and team support provided

Schedule

• Monday through Friday
• 7:00 AM – 4:00 PM EST
• Hybrid schedule with 1–3 days onsite each week

Qualified candidates with customer service, scheduling, dispatching, administrative support, or call center experience are encouraged to apply.