Customer Service Advisor

Job Description

Job Description

Are you looking to join a team committed to you? We are seeking dedicated customer service champions excited to be part of one of the world's leading online gambling companies for our upcoming training class starting November 3rd!

Highlighted by the best-in-class, 8-week training program to prepare you for success, we are proud to provide a benefits package that includes Company-paid healthcare for employees, annual bonus, a 401(k) with Company match, and generous time off (33 days), ensuring you are supported both personally and professionally.

This full-time position follows a flexible pattern designed around the North American sports calendar (evenings, weekends, and holidays) with a rotation to ensure an even schedule. With a starting wage of $23.07 per hour, pay increases to $23.94 post-training.

Preferred Skills and Experience:

• Tech-savvy, with the ability to work with various technologies to investigate, communicate and resolve customer inquiries.
• Exceptional communication skills, both written and verbal.
• Active listener, with the ability to understand customer needs and provide tailored support.
• Customer-centric with a passion for delivering outstanding service.
• Eagerness to expand personal knowledge and skills.
• Meticulous attention to detail to ensure accuracy.
• Ability to multitask efficiently in a fast-paced environment.
• Creative problem-solving capabilities to resolve challenges independently.
• Strong individual and team collaboration skills.
• Maintain compliance with individual licensing requirements according to regulations.

Main Responsibilities:

• Ensuring every customer interaction is positive and memorable.
• Using internal tools to investigate and resolve customer inquiries, coordinating with various departments and escalating issues within the Customer Service department as needed.
• Engaging with customers through live chat, telephone, and email, ensuring clear and efficient communication.
• Resolving customer requests and complaints promptly and courteously.
• Assisting in support of various internal efforts that improve how customers perceive our platform and services.
• Demonstrating a thorough understanding of policies, procedures, and licensing requirements to provide accurate information.
• Promoting and advocating for responsible gambling practices among customers.

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Company Description

Founded in 2000 in the United Kingdom, bet365 is one of the world's leading online gaming companies with over 100 million customers worldwide, employing more than 9,000 people.

With a record for innovation, we offer award-winning, industry-leading betting and gaming experiences and pride ourselves on the standards of customer service we deliver.

Thanks to our team of in-house developers, bet365 now offers our most advanced app and website ever, with ease of navigation and an intuitive interface tailored to the sports on which our customers prefer to bet. We provide a market-leading In-Play product offering more markets on more sports than anyone else, ranging from Soccer and Basketball to Beach Volleyball. Above all, we believe that giving our staff the freedom to innovate at all levels is key to our success.

Company Description

Founded in 2000 in the United Kingdom, bet365 is one of the world's leading online gaming companies with over 100 million customers worldwide, employing more than 9,000 people.\r\n\r\nWith a record for innovation, we offer award-winning, industry-leading betting and gaming experiences and pride ourselves on the standards of customer service we deliver.\r\n\r\nThanks to our team of in-house developers, bet365 now offers our most advanced app and website ever, with ease of navigation and an intuitive interface tailored to the sports on which our customers prefer to bet. We provide a market-leading In-Play product offering more markets on more sports than anyone else, ranging from Soccer and Basketball to Beach Volleyball. Above all, we believe that giving our staff the freedom to innovate at all levels is key to our success.