Tapestry Director, E-Commerce Ops & Site Reliability Engineering

We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what's possible.

At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed. This global house of brands - Coach and Kate Spade New York - was built by unconventional entrepreneurs and unexpected solutions, so when we say we believe in dreams, we mean we believe in making them happen. We're always on a journey to becoming our best, but you can count on this: Here, your voice is valued, your ambitions are supported, and your work is recognized.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

Build, manage and mentor a strong team of onsite and offshore Ecommerce support and Site Reliability engineers to support E-commerce websites on SFCC platform. Ensure system availability (Service Level Objectives, Agreement and Indictor), reliability, scalability, and performance of sites across all Tapestry brands. Ensure system availability (Service Level Objectives, Agreement and Indictor), reliability, scalability, and performance of sites across all Tapestry brands. Lead team to develop tools, automation, processes and metrics to ensure maximum reliability, uptime, and availability for our customers. Collaborate with Development, QA and other support teams to understand deployment practices and processes and work towards iteratively improving releases, scalability, availability, and cost management. Identify risks, suggest and negotiate appropriate mitigation to the risks. Provide communication and reporting to key project and business stakeholders to improve product functionality, resolve issues, and improve customer satisfaction. Provide subject matter expertise for functional and technical aspects of the Salesforce Commerce Cloud platform. Lead 24/7 Incident response to remediate urgent incidents impacting unified commerce portfolio. Drive communication & strategic planning across internal and external stakeholders to improve consumer experience related to the digital ecommerce portfolio. Escalate unresolved incidents/issues as required, maintaining ownership through resolution.

Requires a Bachelor's degree in ECommerce, Computer Science, or related field, or foreign equivalent; must have 5 years of experience in the job offered or related position; must have experience with the following:

• Experience in E-Commerce, OMS, Retail and Customer Service Systems working in a fast-moving environment solving problems at scale;
• Experience on SDLC using Agile or Waterfall;
• Experience with tools like JIRA, Confluence, Tableau, Domo, Quantum Metrics, mPulse and Rigor;
• Experience with 3rd party and legacy integrations for payment, tax, fraud, etc;
• Experience with various cloud infrastructure like AWS, Azure, Google Cloud, etc;
• Experience with Security, BOT attacks, IT Audit, Accessibility, GDPR, CCPA, PII, & PCI policies;
• Experience with Salesforce ecosystem like SFCC, SFMC, SFSC, Akamai CDN, IBM Sterling OMS or S4 or WMS; and
• Experience with Accessibility, GDPR, PII, & PCI policies

Offering a salary of at least at least $180,000 to $215,000 per year, depending on experience. 40 hrs. per week.

The role has 6 direct reports.

Apply via the career website at Reference job # PD861585.

Our Competencies for All Employees

Courage : Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
Creativity : Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
Customer Focus : Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Dealing with Ambiguity : Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.
Drive for Results : Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
Interpersonal Savvy : Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
Learning on the Fly : Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Our Competencies for All People Managers
Strategic Agility : Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
Developing Direct Reports and Others : Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
Building Effective Teams : Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Tapestry, Inc. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.

Americans with Disabilities Act (ADA)

Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1-855-566-9264 or [email protected]

Visit Tapestry, Inc .

Base Pay Range
$180,000.00-$215,000.00

Here are some of the benefits that we offer: Medical insurance, Dental insurance, Vision insurance, 401 (K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance and Tuition assistance. Please click here for a complete list of U.S Corporate Compensation & Benefits.