Sales Support Representative

Sales Support Representative (Full-Time) — Bathroom Pros

Location: 1545 Route 37 West, Suite 6, Toms River, NJ 08755 — On-site
Schedule: Full-time, 8-hour shifts; must be available weekdays and weekends (Saturdays & Sundays) ; occasional evenings as business needs require
Compensation: $20.00/hour base pay + $20.00 per completed in-home demo (see definition below)

About Us
Bathroom Pros is a family-owned bathroom remodeling company known for friendly service and high-quality work. Our call center team books qualified in-home design consultations for our outside sales reps. If you enjoy a fast pace, clear goals, and a supportive team, you’ll fit right in.

Role Summary
As a Sales Support Representative, you will handle inbound interest and make outbound calls/texts to homeowners, qualify leads, and schedule design consultations. You’ll follow our proven script and booking standards to ensure high-quality appointments that our reps can successfully run (“demo”).

What You’ll Do
• Make and receive calls to/from homeowners; send follow-ups via text/email as needed
• Qualify interest, confirm basic project details, and overcome common scheduling objections
• Schedule appointments with both decision-makers present and a 60–90 minute time window
• Offer the next best available time slot (no open-ended “anytime this week” offers)
• Document every interaction accurately in our CRM (LeadPerfection experience is a plus)
• Prepare and “clean up” each lead so it issues properly to our sales team
• Hit daily/weekly activity and quality goals (examples of our internal targets: ~300 calls/day team target, ~8 sets/day team goal, strong issue and demo rates)
• Partner with supervisors for coaching, feedback, and ongoing skill development

What We’re Looking For
• Call center, customer service, inside sales, or appointment-setting experience preferred
• Clear, confident phone presence with active listening and professionalism
• Coachable, goal-driven, and comfortable working from a script and KPIs
• Basic computer proficiency (CRM usage, email, accurate data entry)
• Reliable attendance and punctuality, including weekend availability

How You’re Paid
• Hourly: $20.00 per hour
• Incentive: $20.00 per completed in-home “demo” (a demo = an issued appointment that is fully run by our design consultant and a quote is presented to the homeowner)
• Paid weekly

Why You’ll Love It Here
• Paid training and clear standards—know exactly how to win each day
• Supportive leadership with advancement opportunities in a growing company
• Team culture that celebrates progress and results

To Apply
Please submit your resume on Indeed. A brief note on why you’re a fit is welcome.

Equal Opportunity & Accommodations
Bathroom Pros is an Equal Opportunity Employer. We consider all applicants without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected status. We provide reasonable accommodations to individuals with disabilities throughout the application and interview process. If you need an accommodation, please let us know.

Work Authorization & Employment Type
Applicants must be authorized to work in the United States. Employment with Bathroom Pros is at-will, consistent with applicable law.

Job Type: Full-time (on-site)
Pay: $20.00/hour + $20.00 per completed demo
Experience: Call center/inside sales/appointment setting: 1 year (preferred)
Location: 1545 Route 37 West, Suite 6, Toms River, NJ 08755 (required for on-site role)