Sr. IT Support Specialist
Job Description
Job Description
Supporting SharePoint & EMR (Electronic Medical Records) Migration Support
Red Bank & Keyport, NJ (Onsite)
1-3 months (Potential for future re-engagement)
Overview
We are seeking a Sr. Help Desk Specialist to support two concurrent migration projects — a SharePoint migration and an EMR migration — for our in-house users. This role requires a hands-on, customer-focused professional with strong troubleshooting skills and experience in managing migration-related technical issues. You will work directly with end users to resolve tickets, address migration concerns, and ensure minimal disruption to business operations.
Key Responsibilities
- Provide onsite technical support to in-house customers in Red Bank and Keyport, NJ during migration projects.
- Troubleshoot and resolve SharePoint migration-related issues, including folder shares, permissions, and access problems.
- Support EMR migration activities, resolving application and data access issues for clinical and administrative staff.
- Manage and resolve help desk tickets in a timely and professional manner.
- Document issues, solutions, and escalation paths for recurring problems.
- Work closely with project teams to identify and address potential migration risks before they impact end users.
- Deliver excellent customer service and communicate effectively with non-technical stakeholders.
Qualifications
- Proven experience providing help desk and desktop support for in-house customers.
- Hands-on experience resolving SharePoint migration issues (folder shares, permissions, access errors).
- Hands-on experience with EMR migration support and issue resolution.
- Strong troubleshooting skills across Windows environments.
- Familiarity with ticketing systems and IT service management best practices.
- Excellent verbal and written communication skills, with a customer-first approach.
- Ability to work onsite in Red Bank and Keyport, NJ as required.
Powered by JazzHR
ttHokt6f2s
Recommended Jobs
PRN Primary Care Physician (Jersey City)
Premise's mission is to help people get, stay, and be well. We hope you will join us in our mission and experience why amazing health starts with amazing healthcare. For more information, visit As…
Server
Job Description Job Description Gelotti Ice Cream is looking for outgoing and enthusiastic ice cream servers to join our team! As an ice cream server, you will be responsible for delivering excel…
OFFICE MANAGER / BOOKKEEPER
Job Description Job Description Benefits: Competitive salary Dental insurance Health insurance Paid time off Training & development OFFICE MANAGER / CUSTOMER SERVICE REP Sout…
CHHA/CNA (Per Diem)
Job Description Job Description Welcome to Distinctive Living , we're seeking a CHHA/CNA ( Per-Diem) for our Mira Vie at Manalapan community in Manalapan, NJ! Here at Distinctive Living ,…
Legal Assistant - General Liability
At Chartwell, we don’t just serve our clients—we live our values. With nearly 300 attorneys across more than 30 offices nationwide, we’re a fast-growing civil litigation firm powered by collaboration…
Patient Liaison
Job Description Job Description Job Overview As a Patient Liaison for a specialty pharmacy, you will serve as a key connection between the pharmacy, healthcare providers, and patients. Your …
National Field Trainer, Hospital Anti-Infectives
Company Description AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We striv…
General Manager- Envue Marriott Autograph / Residence Inn, Weehawken, NJ (Weehawken)
Job Title: General Manager Location: Envue Hotel & Residence Inn, Weehawken, NJ Reports To: Regional Vice President / Ownership Property Type: Dual-branded, Full-Service + Extended Stay,…
Part-Time Swim Instructor
Njswim, an Emler Swim School Partner Brand, provides a fun and nurturing environment for children to learn the technical skills of swimming and to equip them with water safety skills. Our swim instru…
Concierge Front Desk
Job Description Job Description We are looking for a reliable hotel concierge to work at the main entrance desk of our hotel. You will be the first to meet our customers so the first impression o…