Analyst - Operations Support

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

What you’ll be doing...

From internships and co-ops to leadership development programs and entry-level roles, becoming part of Verizon’s award-winning Campus program is a great step toward shaping your future. Join a program that’s been recognized with awards such as WayUp’s Top 100 Internship Programs, and RippleMatch’s Campus Forward Award. Why the accolades? It’s easy: we immerse you in meaningful experiences and projects that deliver tangible business impact. Working with us, you’ll have the opportunity to network with V Teamers across the globe, find mentors, and establish meaningful relationships to last a lifetime. When you join the V Team, our network becomes even stronger. #VTeamLife

We’re looking for an Operations Support Analyst who will lead projects and activities that support the Global Network and Technology organization, specifically the Wireline Network Operations. Working across organizations, you will use analytical expertise to identify trends, issues and opportunities, all with the goal of transforming the customer experience and finding ways to make our business even better. You may be asked to lead projects/programs that support process improvements, quality, and efficiency. Your support of our centers and field will provide expertise and direction to improved resource management. If you enjoy the challenge of bringing organization and efficiency to a variety of global, cross-functional projects, then this job might be perfect for you.

• Identify areas for improvement, incorporate best-in-class and cutting-edge techniques, and design new approaches and methodologies.

• Analyze data and identify drivers and solutions to various operational issues.

• Perform reporting analysis on strategic initiatives to identify opportunities to reduce cost and drive efficiency in business operations.

• Explore historical operations data to predict future outcomes, working at times with large and disparate data sets.

• Confirm quality of the overall scope of processes/programs through constant monitoring, control and auditing of the various initiatives.

• Drive close collaboration and partnership with stakeholders; customer service, sales, IT, HR, Labor, and other cross functional teams and partners.

• Ensure early identification of issues, determine potential resolutions, obtain the appropriate resources, communicate status, track and resolve issues in a timely manner.

• Develop and deliver compelling presentations to management, highlighting key business results and actionable insights.

You must be currently enrolled in a degree program and be in good academic standing to be considered.

In this hybrid role, you’ll have a defined work location that includes work from home and assigned office days set by your manager. This hybrid role will be based out of Basking Ridge, NJ. If relocation is required, relocation assistance may be available.

What we’re looking for...

You’re a motivated self-starter. Never satisfied with the status quo, you’re always trying to perform at your personal best. You thrive in a fast-paced environment where new challenges come up every day. You are flexible, dependable, and work well in varying environments. Learning quickly is personally rewarding and inspires you to take smart risks.

You’ll need to have:

• Current enrollment in a Bachelor’s or Master’s degree majoring in Business, Leadership, Communication, Project Management, Data Analytics, Data Science or related majors with a completion date between December 2025 and June 2026.

• Authorization to work in the U.S. without restrictions or need for future sponsorship.

• Experience analyzing data, building reports and presentations, and making recommendations.

• Excel (i.e., Pivot Tables, VLOOKUP), Google Suite, Smartsheet, and basic Tableau skills.

• At least six months of full or part time demonstrated work experience in any role, including campus work study positions.

• At least six months of demonstrated leadership experience (clubs, work, class projects, etc).

• Willing and able to travel.

• Willing and able to relocate.

Even better if you have one or more of the following:

• Demonstrated strong written and communication skills.

• Experience identifying issues, tracking their root cause, and pursuing solutions to achieve goals.

• Extensive experience in data analytics and strong critical thinking skills.

• Experience with Google Suite and Microsoft Office Suite, especially Excel.

• Ability to comprehend business needs and translate into technical requirements for user stories.

• Demonstrated ability to balance multiple projects in a fast-paced environment.

• Familiarity with the telecommunications industry and its technology landscape.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above.

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes working from home and a minimum of three days per week in the office, which will be set by your manager. Employees are responsible for maintaining compliance with hybrid work policies.

Scheduled Weekly Hours

40

Equal Employment Opportunity

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Benefits and Compensation

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, stock incentive programs, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.

The annual salary range for the location(s) listed on this job requisition based on a full-time schedule is: $60,000.00 - $98,000.00.