Platform Ops & Support Lead - ETL/DBA
- Serve as the primary onshore lead and accountability owner for end-to-end platform support operations, driving delivery excellence across all operational and engineering service areas
- Own and govern the full ITIL-aligned service management lifecycle including incident and problem management, change control, knowledge management, and ITSM reporting ensuring SLA compliance, CAB facilitation, and root cause analysis
- Lead release management and environment operations including production deployments, CI/CD pipeline orchestration, environment provisioning, DR planning and execution, and IT Change Control audit support
- Oversee enhancement services by coordinating effort estimation, design, development, testing, implementation of approved platform changes ensuring alignment with strategic goals, governance standards, and monthly capacity utilization targets
- Manage demand, capacity planning, and project scoping maintaining accurate forecasts and ensuring engineering commitments are met within agreed SLAs
- Engage directly with business stakeholders and technology leadership to align delivery priorities and effort estimates
- Experience in snowflake database administration as a primary skill, coordinating with offshore teams to support a broad portfolio of platforms including Snowflake, Tableau, Power BI, MuleSoft, Matillion, Ataccama, Informatica MDM, Denodo, DataIKU, and cloud AI services (AWS, Azure).
- Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience
- Limited immigration sponsorship may be available
- Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve
- Analytical ability to manage multiple projects and prioritize tasks into manageable work products
- Can operate independently or with minimum supervision
- Excellent Written and Communication Skills
- Ability to deliver technical demonstrations
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