Technical Program Manager - BADGE Kiosk Hardware

**Job Description** Oracle's Global Physical Security (GPS) Systems Team is committed to delivering secure and seamless access credentialing across the corporation's global offices and data centers. We are seeking an accomplished Technical Program Manager to lead the vision, modernization, and global life cycle of Oracle's BADGE Kiosk Hardware platforms, essential for secure issuance, management, and auditing of access credentials at scale. The ideal candidate brings deep experience in physical security hardware deployments and automation, excels in complex vendor and technical stakeholder environments, and is committed to maximizing uptime, process efficiency, security, and user satisfaction. You will oversee the complete BADGE kiosk hardware environment, defining its technology roadmap, directing global deployments, orchestrating remote management, and automating both support and user-facing processes. A continuous improvement mindset, strong analytical approach, and technical hands-on leadership are essential to drive efficiency, reduce downtime, and ensure that Oracle's evolving badge credentialing ecosystem remains robust, compliant, and future-ready. **Responsibilities** **SCOPE OF RESPONSIBILITY, IMPACT OF DECISIONS, AND DEGREE OF SUPERVISION:** Positioned as the global authority for BADGE kiosk hardware, you own the full technology vision, deployment program, and continuous improvement cycle for badge issuance devices. You will set objectives and priorities, drive hardware lifecycle management, and directly impact security, operational continuity, and user experience globally. Autonomy in daily execution is expected, while collaborating strategically with Oracle GPS leadership and cross-functional partners. + Drive the end-to-end lifecycle from architecture and deployment to operations, upgrades, maintenance, and modernization of credentialing kiosks. + Transition manual hardware provisioning and support workflows to automated, self-healing, and scalable processes. + Serve as the escalation authority for device performance, software/firmware issues, and field incidents. + Author roadmaps, investment cases, automation strategies, and device standardization documents. **KEY RESPONSIBILITIES:** + Develop, communicate, and execute the global multi-year strategy and technical roadmap for BADGE kiosk hardware in alignment with Oracle's security and operational objectives. + Oversee major deployments, lifecycle upgrades, and integrations, automating remote diagnostics, inventory health checks, firmware/software updates, and end-user ticket workflows. + Identify and implement automated monitoring and alerting solutions to maximize device uptime and proactive fault resolution. + Lead cross-organizational teams, including vendors and field services, to deliver against project milestones and SLAs, ensuring performance and compliance at every stage. + Drive adoption of IoT and remote management technologies for rapid scaling and reduced hands-on maintenance. + Pilot and scale new automation frameworks and digital touchpoints, reducing manual effort and enabling global self-service onboarding and credential renewal. + Ensure all hardware and processes adhere to company and global regulatory requirements; maintain audit readiness through documentation and system controls. + Collaborate with the PIAM/BADGE application and IT teams to ensure seamless integration and secure data exchanges between kiosk hardware and enterprise platforms. + Own the quality and accuracy of supporting materials, including device standards, installation guides, support runbooks, troubleshooting playbooks, and audit documentation. + Report status, device health, risk, and improvement opportunities clearly to technical management, business partners, and senior leadership. **KEY SKILLS AND REQUIREMENTS:** + Bachelor's degree (or equivalent experience) in Engineering, Information Systems, IT, Security, or related technical discipline. Advanced degree preferred. + Minimum of 5 years' experience in physical security hardware or automation program management, ideally with global scope and high-transaction environments. + Hands-on expertise with badge kiosk systems, physical credentialing hardware, and identity issuance platforms (e.g., HID, **Lenel (Must have)** , Suprema, Assa Abloy, or similar). + Advanced knowledge of remote device management, monitoring, and orchestration platforms. + Demonstrated experience implementing workflow automation for deployment, support ticketing, diagnostics, update delivery, and user onboarding/offboarding. + Proven track record integrating hardware platforms into enterprise PIAM or badging systems, using industry API standards and connector frameworks. + Experience with change management, vendor partnerships, contract negotiation, and SLA oversight. + Working knowledge of cybersecurity, device hardening, encrypted credential issuance, audit logging, and global privacy/compliance mandates (SOC 2, ISO 27001, GDPR, etc.). + Strong business process mapping, reengineering, and continuous improvement accomplishments, with measurable efficiency gains. + Outstanding communication, troubleshooting, and stakeholder management skills across technical and business audiences. \#LI-KNC2 Disclaimer: **Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.** **Range and benefit information provided in this posting are specific to the stated locations only** US: Hiring Range in USD from: $78,000 to $158,200 per annum. May be eligible for bonus and equity. Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. Oracle US offers a comprehensive benefits package which includes the following: 1. Medical, dental, and vision insurance, including expert medical opinion 2. Short term disability and long term disability 3. Life insurance and AD&D 4. Supplemental life insurance (Employee/Spouse/Child) 5. Health care and dependent care Flexible Spending Accounts 6. Pre-tax commuter and parking benefits 7. 401(k) Savings and Investment Plan with company match 8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation. 9. 11 paid holidays 10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours. 11. Paid parental leave 12. Adoption assistance 13. Employee Stock Purchase Plan 14. Financial planning and group legal 15. Voluntary benefits including auto, homeowner and pet insurance The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted. Career Level - IC3 **About Us** As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing [email protected] or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.