HR Specialist

Job Description

Job Description

Position Summary

The HR Specialist provides advanced HR support with a focus on HRIS Tier 2 case resolution, leave of absence administration, and is responsible for the day-to-day administration, and support of HR technology platforms (e.g., HRIS, ATS, LMS). This role ensures data accuracy, system efficiency, and provides support to employees and managers. The HR Specialist also partners on HR initiatives and projects to enhance the delivery of HR Shared Services.

Key Responsibilities

System Administration & Support

• Serve as Tier 2 escalation point for HR system tickets (employee record updates, access issues, data corrections).

• Support HRIS Manager with user access, permissions, and training assignments.

• Maintain system data integrity through regular audits and monitoring.

• Process employee lifecycle transactions (hires, transfers, terminations, promotions).

• Support HR reporting needs (headcount, turnover, compliance, dashboards).

Process Optimization & Enhancements

• Partner with HR stakeholders to evaluate and streamline HR processes within the system.

• Assist in system configuration, testing, and implementation of new features, upgrades, or integrations.

• Create and update system documentation and job aids.

• Analyze ticket trends and propose solutions to reduce repetitive inquiries.

Leave Liaison

• Support Leave of Absence Process by initiating and when appropriate, managing the process (FMLA, parental, disability, state-mandated, company leaves).

• Liaise with third-party leave administrators to ensure seamless employee support.

• When needed, communicate eligibility, pay impacts, and return-to-work expectations to employees and managers.

• Ensure compliance with federal, state, and company leave policies.

• Escalate complex leave cases to HRBP or Sr. HR Operations Manager as appropriate.

Qualifications

• Education: Bachelor’s degree in Human Resources, Business Administration, Information Systems, or related field (or equivalent experience).

• Experience:

• 4–6 years of progressive HR experience, including HRIS and leave management.

• Experience with systems such as UKG, Workday, SAP SuccessFactors, Oracle HCM, or similar.

• Prior experience in an HR Shared Services or HR Operations environment strongly preferred.

• Skills:

• Bilingual preferred (English/Spanish)

• Strong analytical and problem-solving skills.

• Excellent attention to detail and data accuracy.

• Proficiency in Excel and HR reporting tools.

• Ability to manage multiple priorities in a fast-paced environment.

• Strong interpersonal and communication skills; ability to train and support end users.

• Knowledge of FMLA, ADA, and state leave programs.

Key Competencies

• Customer Service Orientation

• Process improvement mindset

• Data-driven decision making

• Collaboration across HR, IT, and business stakeholders