Asst General Manager (Secaucus)

JOB SUMMARY

Ensure guest satisfaction and the efficient operation of the hotel by supervising operating departments in the absence of the General Manager and/or the Manager on Duty. Assist the General Manager by focusing on hotel profitability through revenue generation, cost control, guest satisfaction, and employee development.

QUALIFICATION STANDARDS

Education & Experience:

• At least 5 years of progressive experience in a Rooms or F&B department at a hotel; or a 4-year college degree with 2-3 years of experience in a Rooms or F&B department; or a 2-year college degree with 3-4 years of experience.
• Previous supervisory experience required.
• Proficiency in Windows Operating Systems.

Physical requirements:

• Long hours sometimes required, typically a 50-hour workweek.
• Light work involving exerting up to 20 pounds occasionally and 10 pounds frequently.
• Ability to stand during entire shift.

Mental requirements:

• Ability to evaluate and select among alternative actions quickly and accurately.
• Work well under stress and high-pressure situations.
• Maintain composure and objectivity under pressure.
• Handle workplace problems effectively, including anticipating, preventing, identifying, and solving issues.
• Ability to assimilate complex information from various sources and adjust accordingly.
• Effective listening, understanding, and communication skills.
• Ability to work with and understand financial data and perform basic arithmetic.

Requirements

DUTIES & FUNCTIONS

Essential:

• Approach all interactions with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
• Maintain regular attendance as per Avion Hospitality standards.
• Maintain high standards of personal appearance and grooming, including adherence to dress code and wearing a nametag.
• Ensure compliance with all hotel standards, regulations, and safety procedures.
• Complete required certifications such as Food Handlers, Alcohol Awareness, CPR & First Aid.
• Supervise and support hotel departments in the absence of the General Manager, including communication and correction of deficiencies.
• Use training materials to develop operational knowledge across departments.
• Assist in revenue generation and participate in sales activities.
• Contribute to employee development through training programs and regular meetings.
• Create an environment empowering employees to ensure guest satisfaction.
• Assist in financial reporting and meet deadlines.
• Participate in scheduled MOD coverage.
• Ensure service standards training is conducted in each department.
• Oversee recruiting, hiring, and training based on occupancy.
• Manage weekly front desk meetings and oversee accounts receivable/payable, payroll, and month-end processes.
• Promote a positive, team-oriented environment focused on guest service.
• Ensure adherence to Preventative Maintenance and Deep Cleaning programs.
• Maintain attentive, friendly, and efficient interactions with guests and staff.
• Familiarize with and ensure compliance with SOPs across departments.
• Maintain professional relationships and open communication lines.
• Support operational needs during peak periods.
• Ensure fair treatment of employees and complete mandatory training modules.
• Potentially require relocation for promotional opportunities.

Marginal:

• Be present in public areas during peak times to greet guests and offer assistance.
• Handle hotel safe procedures and conduct monthly safe audits.
• Ensure scheduled meetings occur on the property.