Front Desk Representative
- Employee discounts
- Flexible schedule
- Training & development
- Full-time / Part-time
- Flexible Schedule - hours vary depending on Center Needs
- Great work-life balance
- Entry - Level Position
- Ongoing training
- Greet customers as they arrive and provide an excellent customer experience
- Answer phone calls, responds to emails, and schedule appointments
- Assist clients with paperwork, including consent forms, ensure all consent forms are signed, filed, and maintained accurately
- Maintain a clean and inviting environment
- Provide general customer service and attend to the needs of customers throughout their services
- Process client payments and manage follow-up scheduling
- Utilize scheduling software (GlossGenius or Vagaro preferred)
- Monitor and update inventory; communicate low stock to management
- Maintain organization and cleanliness of the center, including towels, supplies, and garbage disposal
- Assist with morning preparation (coffee, supplies, treatment rooms) and closing reset procedures
- Complete tasks assigned by the Administrative Coordinator or Manager in a timely and accurate manner
- High school diploma or equivalent required: Two or more years of experience as a receptionist or similar role, estetics is preferred
- Excellent communication skills and interpersonal skills with a commitment to customer service
- Strong work ethic and positive attitude
- Familiar with computers and scheduling software, such as GlossGenius or Vagaro (preferred)
- Proficiency with Microsoft Word, Google Docs, Google Sheets, and other office technology
- Excellent organizational skills with attention to detail
- Excellent multi-tasking skills and manage time effectively in a fast-paced environment
- Knowledge of esthetics/spa services (preferred)
- Customer service experience (preferred)
- Bilingual : English / Spanish (preferred)
- Supportive and collaborative team culture
- Professional spa/med spa setting with daily client interaction
- Commitment to client satisfaction, organization, and efficiency
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