Customer Service Representative

Yellowstone Local is proud to represent Hamilton Mechanical, a Hockory company, and an industry leader in residential HVAC and clean energy solutions.

If you thrive in a fast-paced environment, enjoy helping customers, and want to grow with a company shaping the future of heating and cooling, this is the opportunity for you.

What’s in it for You?

• Competitive compensation ranging from $40,000–$70,000 annually based on experience

• Earn an additional 10% commission on new memberships and membership upgrades

• Overtime opportunities available for increased earning potential

• Full-time, stable position with consistent workflow

• Medical, dental, and vision insurance

• 401(k) with company contribution

• Paid time off, holidays, and sick days

• Ongoing training and career development opportunities

• Work with a supportive, high-performing team where your contributions matter

• Opportunity to grow within a rapidly expanding residential HVAC and clean energy company

Why You’ll Love It Here

• Join a mission-driven company focused on becoming the Northeast’s leading clean heat installation and HVAC service provider

• Work for a team that lives its core values every day:

  • Put Employees First

  • Treat Everyone with Respect

  • Delight Customers

  • Raise the Bar

  • Get Sh*t Done

• Be part of a trusted brand with a loyal customer base and strong growth momentum

• Collaborate with experienced HVAC professionals, dispatchers, service technicians, and leadership teams

• Make a direct impact by helping homeowners maintain comfort, energy efficiency, and reliable HVAC performance

• Work in an environment that encourages initiative, accountability, and continuous improvement

Your New Role

• Work from the Ridgefield, NJ office supporting residential HVAC service operations

• Answer inbound and outbound customer service calls professionally and efficiently

• Schedule HVAC service appointments, maintenance visits, and repair calls

• Coordinate technician dispatching and routing for maximum efficiency

• Maintain accurate customer records and scheduling details using ServiceTitan software

• Promote HVAC memberships, renewals, and service agreements to customers

• Follow up with existing members regarding seasonal maintenance and upgrades

• Process invoicing and support daily office operations

• Monitor technician GPS tracking and workflow accuracy

• Communicate effectively with service technicians, managers, and homeowners

• Identify opportunities to improve scheduling, customer experience, and operational processes

• Support team compliance with company scheduling and workflow standards

Hiring Expectations : Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience.

• Minimum 1 year of experience in customer service, dispatching, operations, administrative support, or home services

• Strong communication, multitasking, and organizational skills

• Comfortable working in a fast-paced office environment

• Experience with ServiceTitan or similar CRM/dispatching software preferred

• Associate’s degree or equivalent required

• Bachelor’s degree preferred

• HVAC, solar, home services, or clean energy industry experience preferred

• Ability to coordinate schedules and manage multiple priorities effectively

• Self-motivated with a strong attention to detail and customer satisfaction

• Valid driver’s license required

• Must be authorized to work in the United States

Hamilton Mechanical is an Equal Opportunity Employer . All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status. #blue