Sales/Marketing: Technical Support Specialist

We are looking for a Technical Support Specialist who has experience in an end-user support environment working in a technical capacity and has robust project management skills with the ability to follow it through from start to completion. The right individual performs productively in a fast-paced work environment, works well independently, and possesses strong communication skills as well as the ability to learn quickly as new systems and software updates are released.

Job Description:

Provide direct customer support for various hardware systems to end users, which could include medical field personnel

Directly assist the end-users experiencing difficulty with software issues, including networking problems, and working with development and management teams when more complex issues are discovered

Answer and evaluate email requests for assistance from end-users experiencing problems with hardware and software

Analyze information provided by the end user to determine the best solution to the issue and work with the end user to resolve the issue while providing the top-level customer service experience

Assist corporate subsidiaries and international distributor partners in troubleshooting software and hardware

Core Requirements:

Technical school certificate or bachelor’s degree, preferably in support services

3 years’ experience with direct customer support in a technical setting

Strong written and verbal communication on a technical level in a professional manner

Demonstrated experience in troubleshooting Windows based applications, networking issues, and hardware peripherals

Ability to communicate status clearly and follow through issue completion for ongoing support resolution

Basic understanding of network protocols such as DHCP, DNS

Desired:

SQL database and iPad/Mac experience is advantageous

Digital photography experience and bilingual is a plus

Sufficient familiarity with Windows and MacOS to be able to navigate in non-English systems

** Seeking 1st and 2nd Shift Candidates **

Canfield Imaging Systems is the world-leading developer of specialized photographic systems for medical practices, institutions, research organizations, and pharmaceutical suppliers. Canfield offers comprehensive benefits to its eligible full-time employees. These include paid days off, medical, dental, and vision insurance, may be eligible for a discretionary bonus, and a 401(k) plan with employer match (currently set at 50%). The anticipated salary range for the position is $26.00-$36.00 per hour. This is dependent upon consideration of multiple factors when determining a base salary such as a candidate’s experience, education, and current market conditions. If the role is eligible for full benefits, it will be discussed with you during the interview process. Canfield Imaging Systems is a division of Canfield Scientific, Inc., the largest provider of photographic documentation systems and services for pharmaceutical research.